Field Service Engineer/Technician(Bilingual in Mandarin)

Responsibilities

• Serve as the main point of contact for customers, and provide direct support for laser machines through phone, email, chat, and on-site visit.
• Assist personnel and customers with troubleshooting of the laser machine’s mechanical and electrical problems and take appropriate action to resolve customer issues.
• Track technical issues and incoming requests from customers.
• Manage schedule and follow up with customers in territory to ensure customer is optimizing the use of the lasers.
• Perform mechanical repair on laser machines at customer’s location, and ability to determine if the repair will require special resources or parts.
• Understand layout drawings and blueprints in the installation of equipment.
• Develop and maintain a (replacement) parts list and ensure the parts are in stock by effectively communicating with relevant customers, staff, vendors and manufacturers.
• Identify safety issues on the machines.
• Provide customer trainings.
• Write and compose service reports and expense reports.
• Perform failure mode analyses and make upgrade recommendations.
• Aid with the final integration and commissioning of complex automation projects as needed.
• Aid with heavy mechanical moves, such as loading/unloading of equipment onto trucks as needed.
• Regular travel within assigned territories.
• Perform other duties as assigned.

Qualifications

• Bachelor’s Degree in mechatronics, automation engineering, or electrical engineering from an accredited university, or equivalent with 2+ years’ experience on automated CNC machines.
• Recent experience of installing, repairing, and diagnosing problems of automated CNC machines.
• 3+ years’ related experience on automated CNC machines or fiber laser machines.
• Familiar with engineering software, such as SolidWorks, AutoCAD, etc.
• Able to read and interpret electrical and mechanical drawings and test equipment.
• Excellent verbal and written communication skills.
• Demonstrated technical writing skills.
• Proficiency in Microsoft Word, Excel, and remote communications.
• Proficient at working independently and as part of a team in a fast-paced environment.
• Bilingual in Mandarin, with reading and speaking ability, is a plus.
• Residing in the MN Area is preferred.
• Self-driven and responsible.
• Ability to work under pressure.
• Ability to travel as required (local and domestic).
• Ability to lift 50 lbs.