Field Service Engineer-Speak Chinese and English fluently

About the role

Join a global leader in e-bike motor systems, as a Service Technician in France. You’ll play a key role in ensuring top-notch service, analyzing and solving technical issues, and supporting our partners.

Responsibilities

• Provide certain support for certain issues to customer online or offline.
• Respond quickly (normally within 24h) and follow customers' issues or complaints, and visit customer if need.
• Following RMA in CRM and record the returns to customer in on-line list.
• Service Planning for next week, need plan for more visiting to customer side for service.
• Weekly meeting to review about issues and RMA following within team and cooperation.
• One basic Monthly report about the main work.
• Need to follow the related task list of call center project by time line.
• Normal customer visiting and good communication.
• Certain feedback or analysis report.
• Keep good communication and relationship with customers for customer satisfaction.
• Make some certain training for customers about products or Ananda link.
• Service process review together to make more efficient.
• Support visiting customers for some certain other support, like supporting business.

Requirements

• Experience in assembling or repairing industrial products and equipment.
• 2+ years experiences related working experience.
• PCBA welding experience and skill is preferred.
• Minimum secondary level of education.
• English and Chinese as working language, with strong communication skills.
• Good knowledge of MS Office and any ERP System.

Qualifications

• Fluent in English and Chinese.

Skills

• Strong communication skills.

Benefits

• Good salary and benefits.

Pay

$8,000 to $12,000 / month

Schedule

Remote work is acceptable; occasional client travel required.