Bilingual Field Service Engineer - English/ Mandarin & Training Provided!

Essential Functions

• Troubleshoot electrical, hydraulic, and mechanical problems of new and used injection molding machinery
• Start up, provide molding assistance, and give hands-on operator and maintenance training for new injection molding machines
• Act as company representative in direct handling and follow-up of customer issues to ensure machine problems are resolved quickly and effectively
• Keep customers and management informed of installation and service activities
• Generate clear, concise, accurate, and complete field service reports and expense reports with timely return to the home office
• Maintain installation log for machine builds 1000 ton or larger
• Fill out warranty parts requests
• Follow safety guidelines in all installation and service activities

Required Experience and Education

• Associate’s degree in Engineering (mechanical, industrial, or electrical), or equivalent work experience
• Working knowledge of process parameters of injection molding to assess whether a problem is mold, materials, or machine related
• Ability to read and interpret electrical, mechanical, and hydraulic drawings
• Ability to use hand tools and various hydraulic, mechanical, and electrical test equipment
• Full computer literacy with experience in Windows applications
• Must possess and maintain a serviceable vehicle for transportation to and from work sites
• OSHA 10 or 30 certification preferred

Competencies

• Resilience in the face of challenging circumstances
• Analytical, problem-solving, and organizational skills
• Ability to manage competing priorities
• Customer service focus
• Proactive team player
• Takes ownership of individual and team success
• Flexibility, optimism, and openness to change
• Self-motivated/self-directed
• Strong planning skills with ability to handle multiple projects through to completion

Pay

Base salary: $65,000–$85,000 per year, depending on experience.