Field Service Engineer Team Lead (Onsite)

What You Will Do

Lead and develop a team of Customer Technical Services engineers by prioritizing customer requests, removing roadblocks, mentoring and developing talent, supporting resource planning, and driving technical issues to timely resolution.

Serve as the primary technical advisor for global airline customers, Maintenance, Repair and Overhaul facilities, and Pratt & Whitney Field Service Representatives, providing expert guidance on hot section and controls systems, operational troubleshooting, engine manual interpretation, service bulletin implementation, and urgent Aircraft-On-Ground events to ensure safe and reliable engine operation.

Partner across Pratt & Whitney engineering and program organizations—including Component Integrated Product Teams, Product Safety, Certification & Validation, Aftermarket & Sustainment Engineering, Fleet Management Programs, Chief Engineers, Performance Analysis, and airframe manufacturers—to resolve technical issues, monitor fleet health, implement engineering changes, and enhance customer satisfaction.

Develop, authorize, and communicate engineering authorizations (EA's), maintenance documentation, and customer technical communications supporting engine inspection, overhaul, and operational guidance.

Represent Pratt & Whitney in customer-facing engagements by leading technical discussions during airline meetings, conferences, customer councils, and operational reviews, while evaluating fleet and engine data to provide troubleshooting recommendations and continue-in-service guidance.

Schedule: Support on-call schedule for urgent customer and operational issues, ensuring timely response during occasional nights, weekends, and holidays.

Qualifications You Must Have

• A Bachelor's degree in Engineering and 10 years of prior relevant experience, or an Advanced degree and 7 years of prior relevant experience.
• Relevant experience: Supporting aerospace systems, turbine engine hardware, or engine component systems in an operational environment; demonstrated success in technical troubleshooting, customer support, cross-functional engineering collaboration, and leading technical teams or projects to resolution.

Qualifications We Prefer

• Working knowledge of gas turbine control systems and hot section hardware, including hubs, airfoils, seals, cases, and engine control systems such as pumps and heat exchangers.
• Experience supporting Pratt & Whitney commercial engines, with knowledge of the PW2000 and/or PW4000 engine families preferred.
• Strong verbal and written communication skills with the ability to communicate complex technical information clearly and effectively to customers, MROs, and cross-functional teams.
• Demonstrated ability to build strong customer relationships while delivering timely, technically sound solutions in a fast-paced operational environment.
• Experience leading technical teams, mentoring engineers, or coordinating cross-functional engineering efforts.