Field Service Engineer - Rotary UPS

About the role

The Senior Field Service Engineer – RUPS Systems will specialize in rotary UPS power system distribution builds, mechanical and generator integration, system integration, start-ups, and preventative maintenance programs. This role requires advanced technical expertise, mechanical aptitude, leadership skills, and hands-on field experience with both electrical control systems and rotating equipment such as generators and flywheels.

Responsibilities

• Lead and perform on-site startup, commissioning, and preventative maintenance of RUPS systems, including generator integration, flywheel validation, and facility electrical infrastructure.
• Perform functional testing, load bank testing, system synchronization, and complete system validation to ensure all components meet performance specifications.
• Troubleshoot and resolve complex electrical and mechanical issues related to generators, flywheels, switchgear, control systems, fuel systems, and coupling assemblies.
• Follows a scientific step-by-step process to troubleshoot equipment issues. Captures data and troubleshooting steps concisely and accurately to facilitate effective communication to internal and external parties.
• Works directly with 3rd party equipment vendors and customers to help resolve re-occurring issues with vendor equipment within IEM’s integrated RUPS systems.
• Provide technical support and guidance during new installations and system upgrades.
• Train Field Service junior technicians on proper startup, commissioning procedures, troubleshooting protocols, preventative maintenance and how to operate the equipment safely.
• Maintain compliance with all industry and company safety standards, company procedures and client specific safety protocols.
• Communicate with Product Engineering and Design Teams with regards to important product bulletins that would affect service, software upgrades, product upgrades or maintenance factors.
• Travel to customer sites to lead commissioning activities with junior techs/engineers or complete commissioning independently.
• Assists with project start-up and resolving punch list items found at the jobsite. Work with the customer site superintendents or project managers to update punch lists and ensure jobs are closed out correctly.
• Provide detailed field trip reports that list the issues found onsite to the IEM manufacturing facilities regarding whether quality control standards are upheld to project design criteria and product specifications.
• Work with the Field Service Leads in scheduling additional field resources and/or teams to cover service needs.

Qualifications

• Proven ability to manage complex power distribution projects, obtains great technical aptitude and has good communication skills.
• BSEE or MSE Electrical Engineering degree.
• Minimum 4 years of field experience working with RUPS-UPS power systems, rotary systems, or generator-based power systems.
• Prior experience in commissioning engineering, power systems integration, or generator field service strongly preferred.
• Professional Engineer (PE) License a Plus.
• Proficient in Microsoft Office applications.
• A strong desire to grow and develop with a passion for providing excellent customer service.
• OSHA 10/30 certification.
• NFPA 70E certification.