Field Service Engineer (Repair) - Medical Imaging Equipment

About the role

This hands-on technical expert installs, calibrates, and services imaging and clinical networking equipment in the field. You’ll troubleshoot issues, perform preventative maintenance, and deliver fast, reliable solutions in customer environments. This role blends strong technical skill, customer interaction, and independent fieldwork to keep critical systems performing at their best.

Territory: Northwestern Minnesota. Travel throughout the assigned territory in Minnesota to service customer sites, typically 0-4 hours from your home. Occasional overnight travel. This is a safety-sensitive position; employment is contingent upon successful completion of a pre-employment drug screen and ongoing compliance with hospital vendor credentialing requirements.

Responsibilities

• Ensure all tool and test equipment expiration dates are managed; no overdue calibration test equipment is used or maintained in the field. Document usage of tool and test on service reports.
• Manage company assets including a company car, cell phone, computer, tools, and inventory parts.
• Perform necessary administrative duties accurately.
• Install, calibrate, and service Imaging and Clinical Networking equipment at customer sites.
• Perform routine service, modifications, preventative maintenance, and compliance testing per manufacturer specifications.
• Complete all assigned PMs, Modifications, and Installation Calibrations prior to any past-due dates.
• Keep service call notes and status updated throughout the call; enlist help if needed.
• Proactively look in the Delta database for service calls to take over when other CSEs cannot complete them by due dates (teamwork focus).
• Identify and resolve problems in a timely and effective manner, escalating when necessary per company procedures.
• Maintain on-call and calibration commitments per schedules.
• Proactively seek product knowledge, service knowledge, and training.
• Complete office paperwork, parts management, and dispatch requirements accurately and timely.
• Comply with all company policies and procedures.
• Communicate customer requests/feedback to appropriate personnel to improve quality of service.
• Communicate all sales and service leads to the appropriate AE or Service Manager.
• Perform all responsibilities of a Customer Service Engineer as outlined in the quality management system.
• Support Delta Medical Systems quality policy through compliance with quality management system documentation.
• Comply with and adhere to all customer site requirements, which may include certain vaccinations.
• Perform other duties as assigned by supervisor.

Qualifications

• Bachelor’s or Associate's Degree in Electronic Engineering, Biomedical Engineering Technology, or other technical electronics discipline, military equivalent, or 2+ years related work experience.
• Ideal candidates will demonstrate situational awareness and a commitment to working safely and efficiently in all conditions.
• Excellent communication, organizational, and computer skills.
• Valid driver's license, ability to drive independently day and night in different weather conditions, and a good driving record.
• Strong competency in instrument systems technology including mechanics, electrical, and software technology.
• Experience with electronics, hydraulic, and pneumatic systems.
• Ability to be “on-call” during non-standard work hours.
• Proficient in the use of tools, service test equipment, and diagnostic software.
• Excellent customer relations skills.

Physical Demands

This position requires performing a wide range of physically demanding tasks in varied and sometimes challenging environments and operating in tight or confined spaces. Tasks may include:

• Bending, kneeling for extended periods of time, reaching, climbing, lying on back, crawling.
• Maneuvering tools or components in awkward or restricted spaces.
• Using ladders, step stools, and other access equipment to reach elevated work areas while following all safety protocols.
• Safely lifting, carrying, or moving up to 65 pounds, often without assistance.
• Use of hands and fingers to handle or feel; fine grasping and manipulation.

The employee is occasionally exposed to moving mechanical parts, outside weather conditions, risk of electrical shock, and vibration. The noise level in the work environment is usually moderate.

Benefits

• 401(k) retirement plan with company match.
• Excellent vacation policy, including paid family leave and paid holidays.
• Comprehensive and affordable insurance package including medical, dental, and vision.
• Company-paid: short-term disability, long-term disability, and life insurance/AD&D.
• Company car (if qualified) or mileage reimbursement.
• Paid expenses.
• Corporate-based tech support.
• Initial on-the-job training and ongoing OEM product training.
• Education assistance.
• Tools and test equipment supplied and updated.
• Relocation assistance, if required.