Field Service Engineer - Proton Therapy (Baltimore, MD)

About the role

Sustainably, we are pioneering breakthroughs in healthcare for everyone everywhere. Our inspiring and caring environment fosters a global community that values diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to support your professional and personal growth.

Responsibilities

• Maintain a high degree of professional knowledge and safety consciousness according to VMS guidelines to perform activities under the safest working conditions.
• Provide highly visible customer support including assisting our customers in the operation of the system.
• Serve as a company liaison with the customer on technical and/or administrative matters.
• Perform all operational quality checks including planned maintenance in a timely manner.
• Provide accurate, detailed, and concise field service reports.
• Complete required assignments, Service Technical Bulletins, and Upgrades in a timely manner.
• Complete mandatory training assignments and certifications on time to maintain FDA compliance.
• Become proficient in the use of internal software applications for both the business and Proton System such as Microsoft Office Suite, SAP, Salesforce, Siemens PLC GUI, and Varian Treatment Control applications.
• Be responsible for and/or support other field service site roles such as Site Safety Coordinator, Spare Parts Inventory Controller, or Radiation Safety Coordinator.
• Meet all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law.

Requirements

• Associate’s degree in an Engineering Technologies field of study OR 2 Years of prior applicable experience in military or high tech industry.
• Able to occasionally work at heights above 20 feet or in cramped spaces.
• Fluent in English, both written and spoken.
• A customer-focused attitude.
• Ability to troubleshoot by utilizing technical drawings and employment of root cause methodologies.
• Fundamental knowledge of computer and network systems.
• Previous experience in either a High-Tech industry or Military technical support roles.

Qualifications

• Intermediate level of knowledge in the proper use of the following tooling:
• Mechanical: Torque Wrenches; Precision Gauges & Levels; Vernier Scales, Calipers and Micrometers; Drills, Saws, Taps and Dies; Lubrication and Adhesives
• Electrical: Digital Multi-Meter, Oscilloscopes, Circuit/Component tooling; Soldering

Skills

• Intermediate level of knowledge in the proper use of the following tooling:
• Mechanical: Torque Wrenches; Precision Gauges & Levels; Vernier Scales, Calipers and Micrometers; Drills, Saws, Taps and Dies; Lubrication and Adhesives
• Electrical: Digital Multi-Meter, Oscilloscopes, Circuit/Component tooling; Soldering

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time

Pay

The Base Pay Range For This Position Is $74,300 - $102,168. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Schedule

Position requires you to be available to work one of the following types of shifts, depending on assigned location: 1st, 2nd or 3rd, 8 hrs./day; Compressed Work Schedule, 10 or 12 hrs./day or night, 3 or 4 days/nights per week; Rotating Weekends; Up to 30% Travel may be expected.

Qualifications

• Minimum Required Skills And Knowledge:
• Associate’s degree in an Engineering Technologies field of study OR 2 Years of prior applicable experience in military or high tech industry.
• Able to occasionally work at heights above 20 feet or in cramped spaces.
• Fluent in English, both written and spoken.
• A customer-focused attitude.
• Ability to troubleshoot by utilizing technical drawings and employment of root cause methodologies.
• Fundamental knowledge of computer and network systems.
• Previous experience in either a High-Tech industry or Military technical support roles.

Desired Skills And Knowledge

• Intermediate level of knowledge in the proper use of the following tooling:
• Mechanical: Torque Wrenches; Precision Gauges & Levels; Vernier Scales, Calipers and Micrometers; Drills, Saws, Taps and Dies; Lubrication and Adhesives
• Electrical: Digital Multi-Meter, Oscilloscopes, Circuit/Component tooling; Soldering