Field Service Engineer / Onsite Service Engineer

About the role

We are seeking a motivated and technically capable Field Service Engineer / Onsite Service Engineer to join our growing service team in the Salt Lake City Metropolitan Area. This is an excellent opportunity for an individual with an academic background in analytical chemistry or a related scientific field, along with exposure to chromatographic and mass spectrometric instrumentation, who is interested in developing a long-term career in advanced technical field service. The Field Service Engineer will work closely with experienced senior service personnel while developing the technical knowledge and hands-on skills required to independently support customers and perform future field service assignments. In this role, you will provide installation, maintenance, troubleshooting, repair, qualification, and technical support for sophisticated chromatographic and mass spectrometric instruments. You will work directly with customers to diagnose equipment issues, perform corrective maintenance, complete hardware and software qualification activities, and ensure instruments are operating accurately, safely, and efficiently. The ideal candidate is technically curious, dependable, detail-oriented, and eager to learn. You should be comfortable working with complex scientific instrumentation, technical documentation, diagnostic tools, computer-controlled systems, and customers in laboratory and technical environments.

Responsibilities

• Provide repair, maintenance, troubleshooting, and technical support for chromatographic and mass spectrometric instruments.
• Diagnose equipment, hardware, software, and system performance issues.
• Perform preventive maintenance and corrective maintenance activities.
• Replace components and perform necessary equipment adjustments and repairs.
• Troubleshoot instrument malfunctions efficiently and identify appropriate corrective actions.
• Use diagnostic tools, test equipment, and hand tools to evaluate equipment performance and resolve technical issues.
• Ensure serviced instruments are returned to proper operating condition.
• Support the installation and setup of chromatographic and mass spectrometric instrumentation at customer locations.
• Perform hardware installation qualification activities.
• Perform controlling software installation and qualification activities.
• Conduct Installation Qualification (IQ) activities in accordance with company procedures and customer requirements.
• Conduct Operational Qualification (OQ) testing to verify that instruments and associated systems operate according to specifications.
• Perform Performance Verification (PV) activities to confirm equipment performance and operational reliability.
• Document installation, qualification, testing, maintenance, and service activities accurately and completely.
• Respond to customer equipment and technical support needs in a timely and professional manner.
• Diagnose complex instrument problems using a logical and systematic troubleshooting