Field Service Engineer - Memphis, Tennessee

Responsibilities

Make an impact

• Provide scheduled preventive maintenance services to contract customers in assigned area.
• Provide on-demand corrective, 24/7 emergency, and paid services to customers in assigned area as required.
• Provide start-up services on Translogic Systems as assigned.
• Assist with start-up services on new Swisslog products as required, working closely with the assigned Installation Specialists.
• Report product quality issues to the appropriate manager/supervisor, and file quality reports as directed/required.
• Train Swisslog customers on system and light maintenance operations.
• Promote parts orders, provide recommended parts lists to clients and recommend inventory stocking levels to customers as required.
• Conduct periodic customer care visits to monitor product performance and customer satisfaction.
• Maintain accountability/inventory of assigned spare parts (crash kit) and customers’ consignment inventories when inventories are contractually maintained by Swisslog Healthcare.
• Assist all customers within assigned area with parts orders, consumables, repair and return of defective parts, and requests for information pertaining to their systems.
• Advise Customer Care Manager of any problems or opportunities that arise within their area of responsibility.
• Ensure that required administrative paperwork, Service Work Orders, Expense Reports and Downtime Reports, and start-up logs are properly filled out and processed in a timely manner.
• Communicate and share information with sales personnel and support personnel as it relates to their assigned customer base.
• Exercise proper care and accountability of all assigned company property, be mindful in spending company’s money and resources responsibly, and exercise proper care and responsibility when working with customers’ property and/or facilities.
• Maintain a clean and professional appearance at all times when working with customers.
• Adhere to and strictly enforce all company safety policies and procedures.
• Attend required training programs to keep current on system updates.
• Position may require some travel as well as some holiday and weekend work.

Requirements

• Vocational school, related military experience, or job experience equivalent.
• 1–3 years field service experience with electro-mechanical products.
• Effective communication style that builds customer trust and satisfaction.
• Ability to read blueprints, schematics, and wiring diagrams to extract necessary technical information.
• Exceptional interpersonal skills (customer service skills) and communication skills.
• PC computer software and hardware literate / Windows application experience.
• Basic computer networking skills.
• Must be a self-starter, well organized, and able to work independently without supervision.

Qualifications

• Experience working in a mission-critical, on-call environment.
• Experience with 24/7 on-call availability (ideal).
• Associate’s Degree from a Technical or Vocational School.

Eligibility Requirements