Field Service Engineer - Los Angeles

About the role

We are seeking an experienced Field Service Engineer to play a pivotal role supporting our growing customer base in the Southwest, based in Los Angeles, CA. This is an incredible opportunity for someone passionate about customer support and contributing to a high-performing team. The role reports to the Senior Manager, Field Service Engineering and is remote-based in Los Angeles.

Responsibilities

• Provide onsite installation, qualification, upgrades, repairs, and preventative maintenance service on next-generation sequencers.
• Identify root causes and resolve product issues in the field with support when needed.
• Display professionalism, understanding, tact, and technical knowledge in all customer interactions.
• Implement and follow policies for handling spare parts: ordering, usage, returns, physical count, and car stock management.
• Utilize service CRM software to accurately document work in a timely manner.

Requirements

• Associate or Bachelor Degree with 3+ years of relevant experience in engineering, physics, biology, chemistry, or a related field (or equivalent combination of education and industry experience).
• Experience with NGS sequencing instruments and sequencing run setup preferred.
• Ability to troubleshoot complex laboratory equipment involving chemistry, software, and hardware.
• Strong time management, problem-solving, organizational, and relationship-building skills.
• Experience servicing scientific instrumentation involving optics, fluid handling, and thermal systems.
• Experience with multiple full life-cycle product launches preferred.
• Proficiency with data collection and analysis tools (e.g., MATLAB, Python, C++, or Java) preferred.
• Experience with fluorescence microscopy helpful.
• Excellent verbal and written communication skills, including technical writing abilities.
• Flexibility in working hours, as this position may require customer support during non-regular business hours.
• Demonstrated account management skills preferred.

Physical Requirements

• Frequently moves boxes weighing up to 20 pounds.
• Flexibility in working hours, as this position may require customer support during non-regular business hours.

Location & Travel

Remote – Los Angeles, CA. Domestic travel up to 80%.

Pay

Base compensation pay range: $90,000 - $110,000. Base compensation will depend on geographic location, qualifications, and experience.

Benefits

• Stock options.
• Discretionary annual bonus.
• No-cost health insurance plans.
• 401k with company match.
• Flexible paid time off.