Field Service Engineer - Los Angeles, CA

About the role

This position is responsible for working at customer sites to provide on-site setup and installation of all EFI industrial inkjet printers. It involves working with customers regarding pre-installation requirements, assisting with unloading components, and positioning the printer in the customer's facility.

Responsibilities

• Provide periodic on-site troubleshooting and repairs on printers experiencing complex electrical, mechanical, or pneumatic problems.
• Uncrate the controller, print heads, remote cabinets, UV components, check electrical power and compressed air, perform initial setup, and adjust the printer.
• Thoroughly test the printer to ensure images meet factory standards.
• Coordinate and provide formal customer operator and printer maintenance training.
• Provide detailed technical feedback via EFI Inkjet Case Management System (CMS) during and after each customer visit.
• Manage a large service territory, including managing assets like parts, tools, and company information.
• Identify and qualify single-phase and three-phase power requirements.
• Work within tight spaces and physically contort to access components.

Requirements

• Minimum two-year technical degree or equivalent experience in mechanical, digital, and electronic technology.
• Minimum two years in field engineering positions servicing complex electro-mechanical devices and high-demand customer locations.
• Demonstrated customer management skills and a strong commitment to customer satisfaction.
• Ability to independently manage a large service territory, including effective management of assets.
• Ability to troubleshoot electrical and mechanical problems to the component level.
• Ability to provide telephone technical support and effectively communicate (telephone and email) with Product Service Engineers.

Qualifications

• Working knowledge of RIPS, color theory, Microsoft Windows and Linux operating systems, and basic networking protocols.
• Working knowledge of materials and chemicals used in the printing industry (highly desirable).
• In-depth knowledge of personal computers, industrial inkjet printers, large format printers, and/or presses and printing applications.
• Strong mechanical aptitude, including using critical alignment tools and holding tolerances of .001" frequently.
• Frequent lifting of objects up to 70lb.
• Ability to work within tight spaces and physically contort to access components.

Skills

• Technical proficiency in RIPS, color theory, and printing applications.
• Knowledge of high and low voltage wiring.
• Effective communication and problem-solving skills.
• Ability to manage a large service territory.

Benefits

Not specified.

Pay

$80,000 - $95,000 USD annually. Compensation is localized according to an employee’s work location.

Schedule

Demanding schedule, including travel up to 75% of the workweek and occasional weekend work to meet customer needs.