Field Service Engineer Level 1, Control Systems

About the role

This isn’t a routine service job. We’re looking for a Technical Expert—someone who thrives on mastering complex systems, has an obsessive attention to detail, and isn’t satisfied until every technical challenge is solved with precision. If you’re driven to analyze, troubleshoot, and perfect your work, and you can perform under shifting priorities, deadlines, and pressures, this is your opportunity to work on high-impact projects across the globe. You’ll be trusted to adapt quickly, think critically, and maintain the highest technical standards—because at MSHS, our clients’ operations depend on it.

Responsibilities

• Perform in-house and field service tasks including installation, troubleshooting, testing, and maintenance of supported products and equipment.
• Provide support for TAG, training, and system-level testing.
• Understand basic component and systems-level functionality.
• Identify, analyze, and repair product failures, ordering and replacing parts as needed.
• Offer basic fault-finding assistance via phone and email for low-end controls.

Requirements

• Recognized electrical or mechanical certificate from a trade school or military training institution or Associate Degree in a related field.
• 1–2 years of experience in the field or a related area.
• Knowledge of commonly-used concepts, practices, and procedures for electrical and mechanical engineering.
• Ability to follow instructions and pre-established guidelines.
• Ability to work under immediate supervision.
• Analytical thinker with strong attention to detail.
• Excellent verbal and written communication skills (English required, Spanish a plus).
• Customer-focused, with strong interpersonal skills.
• Willingness and ability to travel up to 75% domestically and internationally.
• Valid driver’s license (company pool vehicle provided).
• Valid passport, or the ability to obtain a passport.
• Able to pass water survival training.

Desired Qualifications

• Basic troubleshooting knowledge for electrical and mechanical systems.
• Prior customer support or service experience.

Work Environment & Physical Requirements

• Ability to work in industrial facilities, a variety of weather conditions and extreme temperature environments.
• Comfortable standing, kneeling, stooping, and working on equipment for extended periods.
• Willingness to travel and work variable schedules based on service needs.

Benefits

• Relocation assistance.
• Medical, dental, and vision coverage.
• 401(k) with company match.
• Paid time off and holidays.
• Tuition reimbursement and professional development.
• Company-paid life and disability insurance.