Field Service Engineer - Image Guided Therapy/Diagnostic X-Ray (Field: Bronx, NY)

About the role

This role involves providing exceptional customer service through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites. Approximately 70% travel across the specified geography is required.

Responsibilities

• Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs.
• Understand the customer's business and competitive environment; generate service revenue.
• Actively participate as a member of the regional work team; work to improve team processes and identify training gaps.
• Seek out opportunities to increase capability and capacity (i.e., may be required to become qualified in multiple modalities, learns new tools).
• Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork.
• Adhere to established training, quality, and safety requirements.
• Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively.
• Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems).

Requirements

• 1+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 3+ years of experience in other related electromechanical industries.
• Cath lab/cardiovascular/image guided therapy/diagnostic x-ray equipment experience and training preferred.
• The ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
• An associate degree in electronics or related field, or equivalent combination of education and experience.

Qualifications

• Must be able to safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.

Skills

Not specified.

Benefits

Details about our benefits can be found here.

Pay

The hourly pay range for this position in NY is $32.00 to $51.00, plus overtime eligible. This is a union position with a set pay rate. This role also includes lead generation incentive bonus plans, on-call pay, company fleet/car, training, and advancement opportunities.

Schedule

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives may be offered.