Field Service Engineer III (Resident Site - Morgantown, WV) (Chromatography & MS)

About the role

Thermo Fisher Scientific is seeking an experienced Field Service Engineer III to provide dedicated, onsite support at our customer's facility in Morgantown, WV.

Key Responsibilities

• Serve as the primary onsite Field Service Engineer supporting the customer's laboratory operations.
• Install, maintain, troubleshoot, repair, calibrate, and validate advanced analytical and microscopy instrumentation.
• Perform scheduled preventive maintenance to maximize instrument reliability and performance.
• Diagnose and resolve complex hardware, software, vacuum, electronic, and electro-mechanical issues.
• Collaborate with remote technical support, engineering, and product specialists to resolve advanced technical challenges.
• Develop strong customer relationships through exceptional service and technical expertise.
• Train customer personnel on proper instrument operation, maintenance, and best practices.
• Maintain accurate service documentation, maintenance records, and reporting within company systems.
• Ensure compliance with all safety policies, laboratory protocols, and customer site requirements.
• Support continuous improvement initiatives and share technical knowledge with teammates.

Minimum Qualifications

• Advanced Degree and 3+ years of experience, or Bachelor's Degree and 5+ years of experience installing, troubleshooting, repairing, and calibrating sophisticated analytical instrumentation, e.g. mass spectrometry, liquid chromatography, and ion chromatography systems.
• Degree in Electronics, Physics, Engineering, Computer Science, Chemistry, or another related technical discipline preferred.
• Demonstrated expertise working with:
• Ultra-high vacuum (UHV) systems
• High-voltage electronics
• Complex electro-mechanical systems
• Strong hardware and software troubleshooting skills.
• Ability to read and interpret technical documentation, electrical schematics, and engineering drawings.
• Proficiency with Windows operating systems, networking fundamentals, and standard business software.
• Excellent customer service, communication, and relationship-building skills.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Valid driver's license.
• Ability to lift up to 50 pounds and work safely in laboratory and cleanroom environments.
• Willingness to participate in ongoing technical training and certification programs.

Preferred Qualifications

• Previous experience supporting electron microscopy, spectroscopy, or other advanced analytical instrumentation.
• Experience mentoring or training junior engineers or laboratory personnel.
• Strong organizational and time management skills in a customer-facing environment.
• Additional language proficiency is a plus.

What You'll Bring

• Passion for solving complex technical challenges.
• Commitment to delivering exceptional customer experiences.
• Strong analytical and diagnostic skills.
• A collaborative mindset with the ability to build long-term customer partnerships.
• Dedication to safety, quality, and continuous learning.