Field Service Engineer III (C3) - N. Phoenix, AZ.

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips.

About the role

As a Field Service Engineer (Customer Engineer) at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. You'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.

Responsibilities

• Install, maintain, and upgrade customer equipment
• Apply basic diagnostic techniques to assess equipment and address technical issues, with assistance from Senior Field Service Engineers (Customer Engineers)
• Collaborate with Senior Field Service Engineers (Customer Engineers) and/or the customer to understand roadmaps, process flows, inflection points, requirements, and business challenges
• Train and mentor junior Field Service Engineers (Customer Engineers)
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems
• Coordinate and communicate directly with customers
• Fulfill additional duties, as assigned

Requirements

• Completion of a Bachelor's Degree, or equivalent military technical training, field service experience, or trade certification
• 4-7 years of work experience in the semiconductor industry or other equipment support industry
• Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics
• Strong knowledge of hand tools and their appropriate usage, including digital multimeters
• Effective written and verbal communication skills
• Basic knowledge of Microsoft Excel, Word, and PowerPoint
• Possession of a valid driver’s license and the ability to obtain a passport, if travel is required
• Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols

Qualifications

• Minimum of an Associate's Degree

Physical Requirements

• Extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height
• Lifting up to 35 lbs.
• Ability to distinguish between colors and work with electricity
• Ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise
• Use of hand and power tools
• Use of Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields (clean room environment)

Benefits

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Candidates may be eligible for participation in a bonus and stock award program, as applicable.

Pay

Salary: $37.00 - $51.20 per hour

Schedule

• Full time
• Travel: Yes, 20% of the time
• Relocation eligible: Yes