Field Service Engineer III

Essential Job Responsibilities

• Serve as the technical expert for diagnosing and resolving complex equipment issues
• Provide guidance, mentorship, and support to junior Field Service Engineers
• Aid in training and onboarding of new team members
• Lead installation and configuration of advanced equipment at customer sites
• Perform routine maintenance, troubleshooting, and emergency repairs
• Ensure all work meets company standards and customer specifications
• Deliver high-quality customer service and technical support
• Conduct on-site training and provide system guidance to end users
• Build strong relationships with customers to support long-term success
• Plan, schedule, and execute field service projects
• Manage resources and timelines to ensure on-time completion
• Maintain accurate service documentation, reports, and equipment records
• Ensure adherence to company policies, safety standards, and industry regulations
• Identify and implement process improvements to enhance service efficiency and quality
• Support inventory management of tools, parts, and calibration equipment

Qualifications/ Skills

• Present a positive image projection and interface to Service Group
• Supervise and technical support to others junior FSEs
• Create a collaborative, can-do, results-oriented working environment within the team
• Professionalism in appearance and manner
• (set examples for FSE I/II)
• Competence and high-level service delivery
• Team overseeing and organization
• I.E. – Documentation is timely and accurate; PMs are current and quality for FSE Group; Calibration Jigs inventory maintenance
• Teamwork with Sales and peers

Work Environment & Travel

• Frequent domestic and international travel (up to 80%)
• Work performed at customer sites and in field environments
• Must be able to lift 60–75 lbs and work within/around equipment
• This position requires that the candidate be able to bend into machinery without restrictions

Other Pertinent Qualifications

• Candidate Must Have Valid U.S. Driver’s License
• Candidate Must Have Valid U.S. passport