Field Service Engineer II (Oahu, Hawaii)

About the role

This position is field-based remote. Territory: Oahu, Hawaii. Travel up to 50%. Must have a Valid Driver’s License.

Responsibilities

• Install and Maintain Diagnostic Systems: Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards.
• Troubleshoot and Resolve Issues: Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines.
• Own Customer Satisfaction: Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication.
• Manage Territory Effectively: Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hour coverage, and travel for training or critical account support.
• Ensure Compliance and Safety: Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits.
• Collaborate and Mentor: Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability.
• Achieve Business Metrics: Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts.
• Continuous Improvement: Utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.

Requirements

• Bachelor’s degree or equivalent relevant experience.
• 2-5 years of experience in Engineering or Laboratory Technology.
• Ability to travel 50% within the assigned territory.

Preferred

• Strong troubleshooting and problem-solving skills with laboratory instrumentation.
• Ability to work independently and thrive in team environments.
• Proficiency in computer applications (Word, Excel, PowerPoint, Internet) and remote computing tools (VPN, remote troubleshooting).
• Effective communication and interpersonal skills.

Benefits

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Contact

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.