Field Service Engineer II - East Coast

LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Our high-quality product portfolio includes tools for genomic analysis and quality assurance applications, embedded and recurring within customers’ products and workflows. Our tools play a key role in customer workflows from discovery applications through to commercial manufacture, enabling customers to bring new diagnostics and therapies to market, progress research and development, optimize food production, and continuously monitor and enhance the quality of food, the environment, and consumer products.

LGC’s 175+ years of scientific heritage, combined with a track record of innovation and value-enhancing acquisitions, has enabled the company to build its product portfolio and expertise, and develop deep relationships with customers, industry partners, and the global scientific community. Join us and help us achieve our mission of Science for a Safer World!

About the role

Our team of service personnel provides front-line technical support to LGC’s repertoire of laboratory instrumentation and consumables. Field Service Engineers work directly with internal and external customers to resolve technical equipment and software problems remotely and onsite at customer locations. They provide equipment and software training, log and forward instrument issues, and engineering design requests to the Field Service Advisor team.

This role includes shadowing and assisting senior-level Service Engineers during installations, performing repairs, and conducting preventative maintenance on laboratory equipment at customer facilities. Field Service Engineers collaborate closely with the Field Service Manager and other service team members to balance resources and meet customer and organizational needs.

Responsibilities

• Deliver industry-leading service through instrument installations, training, preventative maintenance, repairs, operational assistance, and trade shows.
• Conduct onsite customer training, preventative maintenance, and instrument repairs independently.
• Provide system start-up, integration support, and production optimization to meet customer needs.
• Serve as an integral part of a team providing 24/7 on-call emergency service support and troubleshooting assistance.
• Perform on-site support for technical issues, start-up, commissioning, training, testing, repair, and preventative maintenance of equipment.
• Deliver on-site operator and technical training to customers and stay updated on new products, markets, and competitors.
• Collaborate with other Field Service Engineers and the Technical Advisor team to resolve customer issues, improve processes, and define corrective actions.
• Oversee and support special projects as assigned and delegate tasks when appropriate.
• Communicate instrument status, issues, and customer complaints to managers and the Technical Advisor Team.
• Contribute to service-related key performance indicators (KPIs) such as Fixed Right First Time (FRFT), Customer Satisfaction Index, Turnaround Time (TAT), Mean Time to Repair (MTTR), and days onsite at customer locations.
• Respond flexibly to business needs, addressing corporate initiatives as requested by management.

Requirements

• 2-year degree in a mechanical, industrial, or electrical technical field with knowledge of basic engineering principles, theories, and techniques or equivalent experience.
• 3+ years of experience in Field Service.
• Valid driver’s license and good driving record.
• Clean criminal record due to travel visa qualification requirements.

Preferred Qualifications

• 3+ years of experience in Field Service within the Life Science or Ag-Bio Science field.
• Alignment with LGC’s core values: Passion, Curiosity, Integrity, Brilliance, and Respect.
• Focus on high-level customer care and adaptability to changing work schedules.
• Excellent written and oral communication skills.
• Highly motivated, proactive, and results-driven with strong problem-solving abilities.
• Demonstrated teamwork and collaboration with internal and external teams.

Pay

The salary range for this position is $29–$43 USD per hour, influenced by factors such as experience, skills, and location.

Benefits

• Competitive compensation with a strong bonus program.
• Comprehensive medical, dental, and vision benefits for employees and dependents.
• FSA/HSA pre-tax savings plans for healthcare, childcare, and elder care.
• Deductible Buffer Insurance and Critical Illness Insurance.
• 401(k) retirement plan with employer matching contribution.
• Company-paid short- and long-term disability, life insurance, and employee assistance program.
• Flexible work options and pet insurance.
• Enhanced parental leave (8 additional weeks).
• Immediate PTO accrual.
• Monthly Town Hall meetings, employee recognition programs, company-wide social events, and frequent catered lunches.

This position requires current U.S. work authorization. LGC is unable to sponsor temporary visas (including H-1B, H-2B, OPT, O-1, TN).