Field Service Engineer I (Entry-Level)
IMS Nanofabrication · Hillsboro, OR · 3 wk ago
On-siteDistributionFull-time
We need to output HTML fragment with sections: headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We must not repeat job title. Must not include Job ID etc. Remove boilerplate like EEO, etc. Must preserve all substantive info.
We need to parse the posting.
Content:
- Intro paragraph about IMS Nanofabrication: "At IMS Nanofabrication, we shape the future — one nanometer at a time. Headquartered in Austria, with subsidiaries in Vienna, Taiwan, South Korea, and the USA, we are a global leader in semiconductor technology. Our cutting-edge mask writers power the world's most advanced chip manufacturing, making high-performance smartphones, PCs, and data centers possible. By pushing the boundaries of nanofabrication, we enable innovation at the smallest scale — driving progress on a global level."
- Then "Job Description" heading but we ignore as we will create sections.
- "A core tenant at IMS Nanofabrication is a 'People First' point of view..." etc. This is about culture, maybe "About the role" or "About the company". We'll treat as "About the role" maybe.
- Then description of entry-level role, Field Service Engineer I, responsibilities: list bullet-like sentences.
We need to extract responsibilities: "Our Field Service Engineer I role emphasizes customer satisfaction, technical troubleshooting skills, and collaborative teamwork in daily operations with other Field Service Engineers. A successful Field Service Engineer I at IMS Nanofabrication displays strong problem-solving and decision-making skills, alongside a deep understanding of the impact of quickly diagnosing and addressing problems in the customer environment. They have a strong desire to master both the technical attributes of our Multi-Beam Mask Writers - some of the most advanced semiconductor lithography equipment in the world - and the people skills required to excel in front of our critical customers. This role requires an in-person presence in our Hillsboro, OR office with a daily presence at our customer site(s), strongly aligning with our US headquarters in Santa Clara, CA and our global R&D and operations team in Austria. This non-exempt role reports directly to the team lead engineer in charge at IMS America."
Then bullet list under "You're Excited About This Opportunity Because You Will Grow with a Premier Team:" with items:
- Be part of a growing team of professional Field Service Engineers in Hillsboro, OR.
- Master Cutting-Edge Tech: Internally align on and perform the activities related to the installation, annual preventive maintenance, and issue resolution of a growing fleet of multi-beam mask writers.
- Drive Procedural Excellence: Ensure that IMS-defined methodologies and procedures are uniformly followed, and provide critical feedback to Headquarters regarding improvements, gaps, or necessary changes.
- Solve High-Stakes Puzzles: Take part in special task force teams that handle customer escalations and challenging incidents, maintaining professional and regular communication with customer and headquarters functions.
- Keep Leadership Aligned: Ensure seamless and transparent communication of all status updates to IMS US leadership.
- Manage Customer Relationships: Maintain and build excellent customer relationships with local Tool Owners and other critical customer stakeholders.
- Represent IMS in the Fab: Attend fab-related customer meetings to update the team's ongoing and planned issue resolution, installation, and Annual Preventive Maintenance activities.
Then "We're Excited About You Because We are actively seeking candidates who fit one of these two foundational profiles:" with Profile 1 and Profile 2 details.
Then "Core Requirements & Interpersonal Skills" list:
- Exceptional interpersonal skills, with a genuine enjoyment of being part of and integrating with a global, fast-paced team.
- Strong written and verbal communication skills; comfortable presenting technical updates in high-visibility customer environments.
- 1+ years of technical field service or hands-on operational system experience (Navy nuclear plant operation/maintenance directly satisfies this).
Then "Qualifications We're Elated About You Because (Preferred but not Required):" list:
- You have a prior metrology or semiconductor lithography equipment support background
- You have hands-on troubleshooting experience with ultra-high vacuum (UHV) systems or high-voltage electronics (highly prevalent in Navy nuclear platforms and advanced engineering labs).
- You have experience in Linux/UNIX server system administration.
Then "Additional Information We Offer:" list:
- We are a leading high-tech company with headquarters in Austria and international subsidiaries (Taiwan, Korea, USA).
- Excellent professional and personal development opportunities in an international company.
- Very collegial and motivated team with short communication channels.
- Top-equipped workplace (modern office, laptop, height-adjustable desk).
- We offer a competitive salary, a convenient Santa Clara location, and a benefits package that includes paid time off, medical, dental and vision plans, life, disability coverage, and a 401K plan + company match.
- Individual pay is determined by several factors, including experience, location, internal pay equity, and other relevant business considerations.
- We review all employee pay and compensation programs annually at a minimum to ensure competitive and fair pay.
Then EEO boilerplate etc to remove.
We need to decide sections.
Potential sections:
- About the role (or About the company) – include intro paragraph and maybe the "People First" paragraph.
- Responsibilities – include the bullet list under "You're Excited About This Opportunity Because You Will Grow with a Premier Team:" plus maybe the earlier description of role (customer satisfaction etc). Could combine.
- Requirements – include Core Requirements & Interpersonal Skills (the three bullet items). Also maybe the profiles? Those are qualifications? Actually profiles are about candidate background; could be under Requirements or Qualifications. We'll treat profiles as part of Requirements (minimum qualifications). But we have also "Qualifications We're Elated About You Because (Preferred but not Required):" which are preferred qualifications.
Thus we can have:
- Requirements (minimum): include the two profiles (maybe as bullet list) and the Core Requirements & Interpersonal Skills.
- Qualifications (preferred): include the three preferred items.
- Benefits: include the "Additional Information We Offer:" items that talk about benefits: competitive salary, Santa Clara location, benefits package (PTO, medical, dental, vision, life, disability, 401K + match). Also maybe "Top-equipped workplace" etc could be under Benefits or Work environment. But we only create Benefits if posting actually states them. It does state benefits package. So we can include Benefits section with those items.
- Pay: The posting mentions "competitive salary" and "Individual pay is determined by several factors..." but not specific numbers. According to instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state competitive salary and that pay is determined by factors. That's still stating pay info (though not specific). Should we include Pay section? The rule: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state competitive salary and mention of pay determination. So we could include Pay section with that info. However they also say "Prefer a few substantive sections over many thin ones." Might combine Pay with Benefits? But they are separate headings. Could we include Pay section with the competitive salary and pay determination statements. That seems okay.
- Schedule: Not mentioned; no schedule info. So omit Schedule.
- Skills: Could be included under Requirements or Qualifications. But we have a separate Skills heading optional. Since we already have Requirements and Qualifications, maybe we don't need Skills. The instruction: "Prefer a few substantive sections over many thin ones." So we might omit Skills if its content is covered elsewhere.
Thus sections: About the role, Responsibilities, Requirements, Qualifications, Benefits, Pay.
Now we need to format.
Use
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We must not repeat job title. Must not include Job ID etc. Remove boilerplate like EEO, etc. Must preserve all substantive info.
We need to parse the posting.
Content:
- Intro paragraph about IMS Nanofabrication: "At IMS Nanofabrication, we shape the future — one nanometer at a time. Headquartered in Austria, with subsidiaries in Vienna, Taiwan, South Korea, and the USA, we are a global leader in semiconductor technology. Our cutting-edge mask writers power the world's most advanced chip manufacturing, making high-performance smartphones, PCs, and data centers possible. By pushing the boundaries of nanofabrication, we enable innovation at the smallest scale — driving progress on a global level."
- Then "Job Description" heading but we ignore as we will create sections.
- "A core tenant at IMS Nanofabrication is a 'People First' point of view..." etc. This is about culture, maybe "About the role" or "About the company". We'll treat as "About the role" maybe.
- Then description of entry-level role, Field Service Engineer I, responsibilities: list bullet-like sentences.
We need to extract responsibilities: "Our Field Service Engineer I role emphasizes customer satisfaction, technical troubleshooting skills, and collaborative teamwork in daily operations with other Field Service Engineers. A successful Field Service Engineer I at IMS Nanofabrication displays strong problem-solving and decision-making skills, alongside a deep understanding of the impact of quickly diagnosing and addressing problems in the customer environment. They have a strong desire to master both the technical attributes of our Multi-Beam Mask Writers - some of the most advanced semiconductor lithography equipment in the world - and the people skills required to excel in front of our critical customers. This role requires an in-person presence in our Hillsboro, OR office with a daily presence at our customer site(s), strongly aligning with our US headquarters in Santa Clara, CA and our global R&D and operations team in Austria. This non-exempt role reports directly to the team lead engineer in charge at IMS America."
Then bullet list under "You're Excited About This Opportunity Because You Will Grow with a Premier Team:" with items:
- Be part of a growing team of professional Field Service Engineers in Hillsboro, OR.
- Master Cutting-Edge Tech: Internally align on and perform the activities related to the installation, annual preventive maintenance, and issue resolution of a growing fleet of multi-beam mask writers.
- Drive Procedural Excellence: Ensure that IMS-defined methodologies and procedures are uniformly followed, and provide critical feedback to Headquarters regarding improvements, gaps, or necessary changes.
- Solve High-Stakes Puzzles: Take part in special task force teams that handle customer escalations and challenging incidents, maintaining professional and regular communication with customer and headquarters functions.
- Keep Leadership Aligned: Ensure seamless and transparent communication of all status updates to IMS US leadership.
- Manage Customer Relationships: Maintain and build excellent customer relationships with local Tool Owners and other critical customer stakeholders.
- Represent IMS in the Fab: Attend fab-related customer meetings to update the team's ongoing and planned issue resolution, installation, and Annual Preventive Maintenance activities.
Then "We're Excited About You Because We are actively seeking candidates who fit one of these two foundational profiles:" with Profile 1 and Profile 2 details.
Then "Core Requirements & Interpersonal Skills" list:
- Exceptional interpersonal skills, with a genuine enjoyment of being part of and integrating with a global, fast-paced team.
- Strong written and verbal communication skills; comfortable presenting technical updates in high-visibility customer environments.
- 1+ years of technical field service or hands-on operational system experience (Navy nuclear plant operation/maintenance directly satisfies this).
Then "Qualifications We're Elated About You Because (Preferred but not Required):" list:
- You have a prior metrology or semiconductor lithography equipment support background
- You have hands-on troubleshooting experience with ultra-high vacuum (UHV) systems or high-voltage electronics (highly prevalent in Navy nuclear platforms and advanced engineering labs).
- You have experience in Linux/UNIX server system administration.
Then "Additional Information We Offer:" list:
- We are a leading high-tech company with headquarters in Austria and international subsidiaries (Taiwan, Korea, USA).
- Excellent professional and personal development opportunities in an international company.
- Very collegial and motivated team with short communication channels.
- Top-equipped workplace (modern office, laptop, height-adjustable desk).
- We offer a competitive salary, a convenient Santa Clara location, and a benefits package that includes paid time off, medical, dental and vision plans, life, disability coverage, and a 401K plan + company match.
- Individual pay is determined by several factors, including experience, location, internal pay equity, and other relevant business considerations.
- We review all employee pay and compensation programs annually at a minimum to ensure competitive and fair pay.
Then EEO boilerplate etc to remove.
We need to decide sections.
Potential sections:
- About the role (or About the company) – include intro paragraph and maybe the "People First" paragraph.
- Responsibilities – include the bullet list under "You're Excited About This Opportunity Because You Will Grow with a Premier Team:" plus maybe the earlier description of role (customer satisfaction etc). Could combine.
- Requirements – include Core Requirements & Interpersonal Skills (the three bullet items). Also maybe the profiles? Those are qualifications? Actually profiles are about candidate background; could be under Requirements or Qualifications. We'll treat profiles as part of Requirements (minimum qualifications). But we have also "Qualifications We're Elated About You Because (Preferred but not Required):" which are preferred qualifications.
Thus we can have:
- Requirements (minimum): include the two profiles (maybe as bullet list) and the Core Requirements & Interpersonal Skills.
- Qualifications (preferred): include the three preferred items.
- Benefits: include the "Additional Information We Offer:" items that talk about benefits: competitive salary, Santa Clara location, benefits package (PTO, medical, dental, vision, life, disability, 401K + match). Also maybe "Top-equipped workplace" etc could be under Benefits or Work environment. But we only create Benefits if posting actually states them. It does state benefits package. So we can include Benefits section with those items.
- Pay: The posting mentions "competitive salary" and "Individual pay is determined by several factors..." but not specific numbers. According to instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state competitive salary and that pay is determined by factors. That's still stating pay info (though not specific). Should we include Pay section? The rule: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state competitive salary and mention of pay determination. So we could include Pay section with that info. However they also say "Prefer a few substantive sections over many thin ones." Might combine Pay with Benefits? But they are separate headings. Could we include Pay section with the competitive salary and pay determination statements. That seems okay.
- Schedule: Not mentioned; no schedule info. So omit Schedule.
- Skills: Could be included under Requirements or Qualifications. But we have a separate Skills heading optional. Since we already have Requirements and Qualifications, maybe we don't need Skills. The instruction: "Prefer a few substantive sections over many thin ones." So we might omit Skills if its content is covered elsewhere.
Thus sections: About the role, Responsibilities, Requirements, Qualifications, Benefits, Pay.
Now we need to format.
Use for each section heading.
Under each heading, use
for prose,
- for lists.
We must preserve all substantive information; do not invent or summarize away detail.
We need to ensure we don't lose any details.
Let's extract each piece.
**About the role** (or About the company). We'll include:
- Intro paragraph: "At IMS Nanofabrication, we shape the future — one nanometer at a time. Headquartered in Austria, with subsidiaries in Vienna, Taiwan, South Korea, and the USA, we are a global leader in semiconductor technology. Our cutting-edge mask writers power the world's most advanced chip manufacturing, making high-performance smartphones, PCs, and data centers possible. By pushing the boundaries of nanofabrication, we enable innovation at the smallest scale — driving progress on a global level."
- Then the "People First" paragraph: "A core tenant at IMS Nanofabrication is a 'People First' point of view. We agonize over getting the right people on board, in the right seats, and fostering an environment where each person can find autonomy, mastery, and purpose in their work."
- Then description of the role: "This entry-level role is an exceptional launchpad for recent college graduates with engineering/science degrees, as well as military veterans such as from the Navy Nuclear Propulsion Program, who thrive in high-accountability, high-consequence technical environments. Our Field Service Engineer I role emphasizes customer satisfaction, technical troubleshooting skills, and collaborative teamwork in daily operations with other Field Service Engineers. A successful Field Service Engineer I at IMS Nanofabrication displays strong problem-solving and decision-making skills, alongside a deep understanding of the impact of quickly diagnosing and addressing problems in the customer environment. They have a strong desire to master both the technical attributes of our Multi-Beam Mask Writers - some of the most advanced semiconductor lithography equipment in the world - and the people skills required to excel in front of our critical customers. This role requires an in-person presence in our Hillsboro, OR office with a daily presence at our customer site(s), strongly aligning with our US headquarters in Santa Clara, CA and our global R&D and operations team in Austria. This non-exempt role reports directly to the team lead engineer in charge at IMS America."
We could combine into one or multiple paragraphs. Use
for each block. **Responsibilities**: list the bullet points under "You're Excited About This Opportunity Because You Will Grow with a Premier Team:" plus maybe the earlier role emphasis? But we already covered role emphasis in About. To avoid duplication, we can keep responsibilities as the bullet list. Thus:
- Be part of a growing team of professional Field Service Engineers in Hillsboro, OR.
- Master Cutting-Edge Tech: Internally align on and perform the activities related to the installation, annual preventive maintenance, and issue resolution of a growing fleet of multi-beam mask writers.
- Drive Procedural Excellence: Ensure that IMS-defined methodologies and procedures are uniformly followed, and provide critical feedback to Headquarters regarding improvements, gaps, or necessary changes.
- Solve High-Stakes Puzzles: Take part in special task force teams that handle customer escalations and challenging incidents, maintaining professional and regular communication with customer and headquarters functions.
- Keep Leadership Aligned: Ensure seamless and transparent communication of all status updates to IMS US leadership.
- Manage Customer Relationships: Maintain and build excellent customer relationships with local Tool Owners and other critical customer stakeholders.
- Represent IMS in the Fab: Attend fab-related customer meetings to update the team's ongoing and planned issue resolution, installation, and Annual Preventive Maintenance activities.
- Profile 1: