Field Service Engineer I

This position is responsible for providing installation, calibration, maintenance, repair, validation, and support services for IVF customers across North America under guidance.

Responsibilities

• Obtain certifications to install and service assigned IVF equipment
• Perform equipment installations following standard procedures
• Perform routine service, maintenance, calibration, and validation tasks
• Provide basic technical support to customers and sales teams
• Assist in troubleshooting and repair activities
• Maintain accurate paperwork and device history records in D365
• Support workshops and trade shows (setup and teardown)
• Manage travel logistics and expense reporting
• Participate in training and team meetings
• Perform other duties as assigned

Requirements

• Basic understanding of medical device service
• Foundational knowledge of microscopy and lab environments
• Ability to follow procedures and work under guidance
• Basic troubleshooting skills (electrical and mechanical)
• Strong organizational and communication skills
• Familiarity with MS Office; CRM exposure preferred
• Passing of background check, which may include verification of prior employment, criminal conviction history, educational and driving records
• Up to 90-100% travel required
• Lifting of 50 lbs is common
• Contact with household cleaners

Qualifications

• Bachelor’s Degree in a related technical discipline or equivalent experience (Biomedical Equipment education a plus)
• Experience in Medical Equipment Field Service or Service and Repair preferred
• CRM business system operation experience

Pay

The good faith estimate of the salary range for this role is $59,756 to $79,675. The actual amount offered is determined by factors including but not limited to location, skills, and experience.