Field Service Engineer I

Responsibilities

• Learn to complete on-time and accurate Preventative Maintenance, Field Modification Instructions and/or Instrument Service Information bulletins.
• Assist more experienced field engineers with equipment installation.
• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
• Effectively communicate and partner with teammates and colleagues.
• Communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
• Maintain customer service logs and internal service records in a timely manner, order repair parts, and manage cycle times.
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
• Serve as a member of the account community for key accounts.
• Engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
• Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
• Keep up to date with competitor information and market trends.
• Answer service calls independently without assistance within one year of employment.

Requirements

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Meet Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.
• Complete all planned Quality, EHS & Compliance Required Qualifications.
• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship, Apprenticeship or Military Externship program; OR High School Diploma/GED and a minimum 4 years of experience servicing electronic equipment.
• Experience with Web applications as well as Microsoft suite of products.
• Must have and maintain a valid Driver's License.
• Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.

Qualifications

• Participate in the formal GEHC Biomed/FE Services Internship, Apprenticeship or Military Externship program.
• High School Diploma/GED and a minimum 4 years of experience servicing electronic equipment.
• IT Network experience a plus.

Benefits

Relocation Assistance Provided: Yes

Pay

Details about pay are not specified in the job description.

Schedule

Details about the schedule are not specified in the job description.