Field Service Engineer - HW - San Francisco Bay Area

About the role

Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment. The Field Service Representative (FSR) is the primary contact for Varian Medical Systems (VMS) customer service and repair needs ensuring that our customers’ equipment operates efficiently at all times. The Hardware FSR is responsible for troubleshooting, repairing, installing, upgrading and performing preventative maintenance on all designated VMS equipment according to instructions and company guidelines.

Responsibilities

• Trains and troubleshoots all designated VMS equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per VMS guidelines.
• Manages time and maintains a schedule to include preventative maintenance, installations, and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion.
• Understands and recognizes the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives.
• Examines difficult customer issues, diagnoses, and resolves the issues, and meets established FSR levels.
• Maintains effective territory management and expense control which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation according to VMS procedures.
• Develops and maintains strong customer relationships using strong written, verbal, and interpersonal communication skills.

Requirements

• Frequent use and application of technical documentation, standards, principles, concepts, and techniques in the field.
• Sound knowledge of and professional experience with electronic and electro-mechanical engineering, testing equipment used for verification/checkout and calibration of electronic equipment.
• Sound knowledge of and professional technical experience with micro-computers/PC based systems.
• Sound computer usage and debugging skills.
• Able to identify and repair routine software and delivery system network problems.
• Identifies and resolves simple imaging system defects.
• Performs routine maintenance, including major STBs.
• Proficient at diagnosing and solving moderately complex mechanical problems, including simple vacuum leaks.
• Able to perform vacuum system gun replacements and target replacements.
• Achieve certification status for C3 products.
• Meets all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law.

Qualifications

• Minimum Required Skills And Knowledge: Frequent use and application of technical documentation, standards, principles, concepts, and techniques in the field. Uses acquired job skills and company policies to complete assigned tasks. Sound knowledge of and professional experience with electronic and electro-mechanical engineering, testing equipment used for verification/checkout and calibration of electronic equipment. Sound knowledge of and professional technical experience with micro-computers/PC based systems. Sound computer usage and debugging skills. Ability to identify and repair routine software and delivery system network problems. Identifies and resolves simple imaging system defects. Performs routine maintenance, including major STBs. Proficient at diagnosing and solving moderately complex mechanical problems, including simple vacuum leaks. Able to perform vacuum system gun replacements and target replacements. Achieve certification status for C3 products. Meets all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law.
• Other Desired Skills And Knowledge: Able to handle difficult customer situations including troubleshooting while the customer is observing. Assigned as primary support for machine accounts for which certification has been completed. Be able to understand and utilize the escalation process to Sr FSR, Management, NTS, PSE, Applications.

Skills

• Uses acquired job skills and company policies to complete assigned tasks.
• Sound knowledge of and professional experience with electronic and electro-mechanical engineering, testing equipment used for verification/checkout and calibration of electronic equipment.
• Sound knowledge of and professional technical experience with micro-computers/PC based systems.
• Sound computer usage and debugging skills.
• Able to identify and repair routine software and delivery system network problems.
• Identifies and resolves simple imaging system defects.
• Performs routine maintenance, including major STBs.
• Proficient at diagnosing and solving moderately complex mechanical problems, including simple vacuum leaks.
• Able to perform vacuum system gun replacements and target replacements.
• Achieve certification status for C3 products.
• Meets all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time

Pay

The Base Pay Range For This Position Is $62,760 - $86,295 Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Schedule

This is a field based "remote" position that requires onsite work at several local customer locations.

Qualifications

• Minimum: HS Degree or Equivalent
• Preferred: Associate degree, technical /vocational training or military experience with electronics and 2 – 5 years of related experience

Desired Skills And Knowledge

• Able to handle difficult customer situations including troubleshooting while the customer is observing.
• Assigned as primary support for machine accounts for which certification has been completed.
• Be able to understand and utilize the escalation process to Sr FSR, Management, NTS, PSE, Applications.

Other Information

• Note: Candidate must live within close proximity or be willing to relocate to the San Francisco Bay Area.
• Note: Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
• Note: This is a field based "remote" position that requires onsite work at several local customer locations.
• Note: The Base Pay Range For This Position Is $62,760 - $86,295 Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
• Note: This is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.
• Note: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.
• Note: Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position.
• Note: These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare training.
• Note: Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
• Note: The Company is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here.
• Note: HR People Connect People Contact Center will not have visibility of your application or interview status.
• Note: California residents have the right to receive additional notices about their personal information.
• Note: It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.
• Note: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open.
• Note: Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.
• Note: To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.