Field Service Engineer - Georgia, Tennessee, Alabama and Mississippi
About the role
You’ll play a critical role in helping our customers keep essential laboratory equipment operating at peak performance. As a trusted technical partner, you’ll deliver installation, maintenance, calibration, and repair services while building long-term customer relationships throughout the Southeast region. This is a field-based position covering Georgia, Tennessee, Alabama, and Mississippi, with a preference for candidates located in or near Atlanta, GA.
Responsibilities
- Provide service and customer support during field visits or dispatches
- Tie workflow to schedule
- Manage all on-site installation, repair, maintenance, and test tasks
- Diagnose errors or technical problems and determine proper solutions
- Produce timely and detailed service reports
- Document processes
- Operate vehicle in a safely manner and use field automation systems
- Follow all company’s field procedures and protocols
- Cooperate with technical team and share information across the organization
- Comprehend customer requirements and make appropriate recommendations/briefings
- Build positive relationships with customers
Requirements
- Associate’s degree or High School Degree/GED with Technical certification
- 2+ years proven field service experience including experience with the calibration of balances and moisture analyzers
- Ability to troubleshoot, test, repair, and service technical equipment
- Ability to work flexible shifts and to adapt to changing work schedules
- Familiarity with mobile tools and applications
- Identification with our core values: Sustainability, Openness, Enjoyment
Benefits
- Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
- Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; flexible work schedules
- Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
- Welcoming Culture: Mutual support, team spirit and international collaboration; communities on topics such as “Coaching,” “Agile Working,” and a “Businesswomen’s Network”
- Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs
- Intelligent Working Environment: Working in smart buildings with the latest technology and equipment
- Retirement Savings Plan: 401 k (with generous company match)
- Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
- Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
- Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds who want to contribute to this goal and advance their careers in a dynamic global environment.
Territory: Georgia, Tennessee, Alabama, and Mississippi.