Field Service Engineer (Electron Microscopy)(REMOTE)

Key Responsibilities

• Install, maintain, repair, and calibrate electron microscopy systems, including: Scanning Electron Microscopes (SEM), Transmission Electron Microscopes (TEM), and Focused Ion Beam (FIB) systems.
• Conduct scheduled preventive maintenance to ensure optimal system performance.
• Troubleshoot and diagnose complex system issues involving electronics, vacuum systems, high voltage components, and integrated software.
• Provide technical support to customers and collaborate with other field service engineers to resolve service challenges.
• Develop strong relationships with customers while ensuring high levels of customer satisfaction and system uptime.
• Document service activities and submit detailed field service reports.
• Provide training and technical guidance to customers on system operation and maintenance.
• Follow all safety procedures and quality standards while servicing equipment in laboratory environments.
• Provide feedback to engineering, product quality, and service leadership teams to support continuous product improvement.

Minimum Requirements

• Bachelor’s degree in Electronics, Engineering, Physics, Chemistry, or related technical field or equivalent combination of education and technical experience in electronic systems.
• Experience requirements vary depending on the level of the position:
• Field Service Engineer I: 1+ years of hands-on technical experience installing, troubleshooting, repairing, or calibrating sophisticated analytical equipment such as SEM, TEM, FIB, or similar systems.
• Field Service Engineer II: 3+ years of hands-on experience installing, troubleshooting, repairing, or calibrating complex analytical instrumentation.
• Field Service Engineer III: 5+ years of experience supporting sophisticated analytical systems with demonstrated ability to troubleshoot complex system-level issues.

Additional Requirements

• Valid driver’s license.
• Ability to travel up to 75% within assigned territory.
• Ability to lift up to 50 lbs. and work in laboratory environments.
• English proficiency required, additional languages beneficial.

Preferred Technical Experience

• Hands-on experience with SEM, TEM, FIB, or similar advanced analytical systems.
• Experience diagnosing and repairing ultra-high vacuum (UHV) systems.
• Experience working with high voltage equipment.
• Strong electronics and mechanical troubleshooting skills with the ability to diagnose issues to the component level.
• Ability to read and interpret technical documentation, schematics, and system diagrams.

Skills And Qualifications

• Excellent customer service and communication skills.
• Strong organizational and time management capabilities.
• Proficiency with Microsoft Office and service management software.
• Strong analytical and problem-solving abilities.
• Ability to work independently in a field-based environment.
• Experience documenting service activities and preparing detailed reports.
• Demonstrated commitment to safety protocols and quality standards.
• Demonstrated success contributing to customer satisfaction goals.

Compensation And Benefits

• The hourly pay range estimated for this position Engineer II, Field Service based in New York is $28.85–$43.27.
• This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.
• We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
• A choice of national medical and dental plans, and a national vision plan, including health incentive programs.
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy.
• Retail and savings programs, such as our competitive 401(k) U.S. retirement savings plan.
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount.

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards