Field Service Engineer (Electron Microscopy)(REMOTE)

Key Responsibilities

• Install, maintain, repair, and calibrate electron microscopy systems, including: Scanning Electron Microscopes (SEM), Transmission Electron Microscopes (TEM), and Focused Ion Beam (FIB) systems.
• Conduct scheduled preventive maintenance to ensure optimal system performance.
• Troubleshoot and diagnose complex system issues involving electronics, vacuum systems, high voltage components, and integrated software.
• Provide technical support to customers and collaborate with other field service engineers to resolve service challenges.
• Develop strong relationships with customers while ensuring high levels of customer satisfaction and system uptime.
• Document service activities and submit detailed field service reports.
• Provide training and technical guidance to customers on system operation and maintenance.
• Follow all safety procedures and quality standards while servicing equipment in laboratory environments.
• Provide feedback to engineering, product quality, and service leadership teams to support continuous product improvement.

Additional Responsibilities

• For more experienced levels, responsibilities may include mentoring junior engineers, leading complex installations, and serving as a technical escalation resource.

Minimum Requirements

• Education: Bachelor’s degree in Electronics, Engineering, Physics, Chemistry, or related technical field or equivalent combination of education and technical experience in electronic systems.
• Experience:
  • Field Service Engineer I: 1+ years of hands-on technical experience installing, troubleshooting, repairing, or calibrating sophisticated analytical equipment such as SEM, TEM, FIB, or similar systems.
  • Field Service Engineer II: 3+ years of hands-on experience installing, troubleshooting, repairing, or calibrating complex analytical instrumentation.
  • Field Service Engineer III: 5+ years of experience supporting sophisticated analytical systems with demonstrated ability to troubleshoot complex system-level issues.
• Additional Requirements: Valid driver’s license, ability to travel up to 75% within assigned territory, ability to lift up to 50 lbs., and work in laboratory environments, English proficiency required, additional languages beneficial.
• Preferred Technical Experience: Hands-on experience with SEM, TEM, FIB, or similar advanced analytical systems, experience diagnosing and repairing ultra-high vacuum (UHV) systems, experience working with high voltage equipment, strong electronics and mechanical troubleshooting skills with the ability to diagnose issues to the component level, ability to read and interpret technical documentation, schematics, and system diagrams.

Skills And Qualifications

• Excellent customer service and communication skills.
• Strong organizational and time management capabilities.
• Proficiency with Microsoft Office and service management software.
• Strong analytical and problem-solving abilities.
• Ability to work independently in a field-based environment.
• Experience documenting service activities and preparing detailed reports.
• Demonstrated commitment to safety protocols and quality standards.
• Demonstrated success contributing to customer satisfaction goals.

Compensation And Benefits

• The hourly pay range estimated for this position Engineer II, Field Service based in New York is $28.85–$43.27.
• This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.
• We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
• A choice of national medical and dental plans, and a national vision plan, including health incentive programs.
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy.
• Retail and savings programs, such as our competitive 401(k) U.S. retirement savings plan.
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount.
• For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards.