Field Service Engineer (Electron Microscopy)(REMOTE)
Thermo Fisher Scientific · Wisconsin, United States · 5 days ago
RemoteRemoteConsulting$28.85–$43.27/hrFull-time
Key Responsibilities
- Install, maintain, repair, and calibrate electron microscopy systems, including: Scanning Electron Microscopes (SEM), Transmission Electron Microscopes (TEM), Focused Ion Beam (FIB) systems.
- Conduct scheduled preventive maintenance to ensure optimal system performance.
- Troubleshoot and diagnose complex system issues involving electronics, vacuum systems, high voltage components, and integrated software.
- Provide technical support to customers and collaborate with other field service engineers to resolve service challenges.
- Develop strong relationships with customers while ensuring high levels of customer satisfaction and system uptime.
- Document service activities and submit detailed field service reports.
- Provide training and technical guidance to customers on system operation and maintenance.
- Follow all safety procedures and quality standards while servicing equipment in laboratory environments.
- Provide feedback to engineering, product quality, and service leadership teams to support continuous product improvement.
Additional Responsibilities
- For more experienced levels, responsibilities may include mentoring junior engineers, leading complex installations, and serving as a technical escalation resource.
Minimum Requirements
- Education: Bachelor’s degree in Electronics, Engineering, Physics, Chemistry, or related technical field or equivalent combination of education and technical experience in electronic systems.
- Experience:
- Field Service Engineer I: 1+ years of hands-on technical experience installing, troubleshooting, repairing, or calibrating sophisticated analytical equipment such as SEM, TEM, FIB, or similar systems.
- Field Service Engineer II: 3+ years of hands-on experience installing, troubleshooting, repairing, or calibrating complex analytical instrumentation.
- Field Service Engineer III: 5+ years of experience supporting sophisticated analytical systems with demonstrated ability to troubleshoot complex system-level issues.
- Additional Requirements: Valid driver’s license, Ability to travel up to 75% within assigned territory, Ability to lift up to 50 lbs. and work in laboratory environments, English proficiency required, additional languages beneficial.
Preferred Technical Experience
- Hands-on experience with SEM, TEM, FIB, or similar advanced analytical systems.
- Experience diagnosing and repairing ultra-high vacuum (UHV) systems.
- Experience working with high voltage equipment.
- Strong electronics and mechanical troubleshooting skills with the ability to diagnose issues to the component level.
- Ability to read and interpret technical documentation, schematics, and system diagrams.
Skills and Qualifications
- Excellent customer service and communication skills.
- Strong organizational and time management capabilities.
- Proficiency with Microsoft Office and service management software.
- Strong analytical and problem-solving abilities.
- Ability to work independently in a field-based environment.
- Experience documenting service activities and preparing detailed reports.
- Demonstrated commitment to safety protocols and quality standards.
- Demonstrated success contributing to customer satisfaction goals.