Field Service Engineer- EDM Machines

Responsibilities

• Travel to customers' facilities to install, service and perform basic training on all company machinery.
• Troubleshoot both electronic and mechanical problems that can occur on-site by using proper basic testing equipment (i.e. multimeter or oscilloscope).
• Examine customers’ complaints regarding equipment malfunction and service issues, and communicate with customer and internal management regarding the technical analysis and determination.
• Document all work done in a legible and technically sound manner.
• Submit both service and expense reports for reimbursement.

Qualifications

• Minimum Associate’s Degree in Electronics required.
• Machine shop experience preferred.
• Excellent customer service skills, including ability to maintain integrity and ethics in all conversations and actions with customers.
• Self-motivated, able to work with little or no supervision and to calmly handle stressful situations when customers complain of equipment malfunctions.
• Possess technical curiosity and ability to diagnose and solve production issues.
• Detail-oriented and able to get work completed in a manufacturing environment.
• Must be able to travel up to 80% of the time.