Field Service Engineer - Denver CO

This is a Fully Remote Job 1. About Our Client:This organization operates in the women''s health innovation industry, addressing challenges related to providing advanced diagnostic and laboratory equipment. It focuses on supporting healthcare professionals and patients by delivering reliable and effective molecular diagnostic and cytology technologies. The program emphasizes continuous improvement and innovation through its engineering teams to maintain high standards in customer service and equipment performance. 2. About the Opportunity:The Field Service Engineer role is critical to maintaining and repairing diagnostic instruments within the Denver, Colorado area. This position ensures the functionality and compliance of molecular diagnostic and cytology equipment by performing advanced troubleshooting and maintenance onsite. The role supports the organization’s mission by minimizing downtime and ensuring high-quality service to customers. 3. Responsibilities:Conduct advanced troubleshooting to repair, test, and qualify instruments at assigned territory sites.Provide 24/7 customer coverage within 24 hours of notification.Schedule and manage preventive maintenance and unscheduled visits to instrument sites.Determine correct inventory levels of repair parts with supply lines.Document repair and resolution of customer calls in CRM system; escalate issues as needed.Collaborate with Product Application Engineers to resolve quality issues and report developments.Keep management informed of issues and developments.Ensure instrumentation complies with regulatory requirements and quality control standards. 4. Requirements:Ability to meet customer credentialing requirements.Working knowledge of chemistry principles and chemical handling techniques.Understanding of proper use and operation of electronic testing equipment.Knowledge of inventory and procurement systems.Strong customer interface skills.Solid computer proficiency.Effective time management skills.Preferred experience with robotics, fluidics, and pneumatics.Ability to pass a comprehensive background check.Valid Driver’s License with a clean driving record.BS/BA degree or equivalent experience preferred; AA/AS degree or practical military experience considered.2 to 5 years of related field experience involving direct customer interaction, preferably in a laboratory setting.Residence within 30 minutes of Denver International Airport. 5. Pay Range and Compensation Package:Annualized base salary range is $64,000 to $100,100.This role is bonus eligible.Final compensation depends on experience, skills, knowledge, geography, education, business needs, and market demand. 6. Benefits & Perks:Medical insuranceDental insurance401(k) Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:TalentHop is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.