Field Service Engineer - Denver CO

About the role

Our Field Service Engineers are crucial in delivering top-notch customer service, expertly repairing and maintaining our products on-site. We are looking for a talented and skilled Field Service Engineer to join our Diagnostics division servicing our molecular diagnostic and cytology equipment across the Denver, Colorado area.

Responsibilities

• Conducts advanced troubleshooting to repair, test and qualify instruments located at assigned territory sites.
• Provides 24/7 coverage to customers within 24 hours of notification.
• Schedules and manages preventive maintenance and unscheduled visits to instrument sites.
• Determines correct inventory levels of repair parts with supply lines.
• Documents repair/resolution of customer calls in CRM system and escalates issues to management as needed.
• Works with Product Application Engineers to resolve quality issues and advise of issues and developments.
• Keep management advised of issues and developments.
• Ensure instrumentation is in compliance with regulatory requirements and quality control standards.

Requirements

• Must be able to meet customer credentialing requirements.
• Working knowledge of chemistry principles and chemical handling techniques.
• Understanding of proper use and operation of electronic testing equipment.
• Knowledge of inventory and procurement systems.
• Ability to interface with internal and/or external customers.
• Solid computer skills.
• Time Management Skills.
• Ability to pass a comprehensive background check.
• Possess a valid Driver's License and maintain a clean driving record.

Qualifications

• BS/BA degree or equivalent experience preferred. AA/AS degree and/or practical Military experience considered.
• 2 - 5 years related field experience with direct customer interaction, preferably in a laboratory setting.
• Strong robotics, fluidics and pneumatics experience preferred.

Additional details

• This person will work out of a home based office.
• Position will require 75% plus travel.
• There will be on-call duties.
• Overnight stays could be 3 to 4 nights a week.
• Candidate must be within 30 minutes of Denver International Airport.

Pay

The annualized base salary range for this role is $64,000 to $100,100 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.