Field Service Engineer, Automation - Southwest Territory

Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors.

About the role

Responsible for installing, maintaining, troubleshooting, and optimizing Werfen’s lab automation systems at healthcare facilities nationwide. This role ensures precise installations and optimal system performance through regular maintenance and timely repairs, thereby minimizing downtime for customers.

Responsibilities

• Responsible for the successful execution and completion of all installation and preventative maintenance activities, including passing all operation qualification tests, installing all applicable software and hardware upgrades, and ensuring system readiness.
• Effectively complete tasks by planning, collaborating, and implementing standard procedures within a team environment.
• Demonstrate the highest level of professionalism, commitment, communication, and follow-up with customers and colleagues at all times.
• Ensure the correct and precise placement of Werfen’s automation equipment by collaborating with the Customer’s engineering, facilities, IT, and management teams as needed.
• Provide updates with respect to customer situations and lead generation to our sales and applications counterparts through routine interaction and communication.
• Comply with all applicable Quality and Regulatory requirements, mandated policies, procedures, work instructions, and records, ensuring all records are compliant, complete, and accurate.
• Perform other duties and responsibilities as assigned.

Requirements

• Associates Degree in Electronics, Biomedical Engineering, Medical Technology, or related industry training required.
• Minimum 2 years in a Service, Support, or equivalent experience in a healthcare customer-facing or support environment.
• Working knowledge of Laboratory Information Systems and network connectivity.
• Working knowledge of personal computers and Windows Operating Systems; legacy up to current version.
• Management has the discretion of substituting relevant work experience for a degree and/or making exceptions to the requirements for years of experience.

Skills

• Strong organizational and time management skills, ability to multi-task, work under pressure, and exercise good judgment.
• Strong communication and cross-functional skills; ability to work in a team environment, collaborating with colleagues to drive and achieve business goals.
• Outstanding attention to detail.
• Ability to work in confined spaces and perform tasks while sitting on the floor, as well as the capability to move and handle heavy modules.
• Basic knowledge of electrical systems and mechanical components relevant to automation systems.
• Understanding of basic automation communication protocols and the ability to troubleshoot network issues.

Travel Requirements

Field-based; minimum 70% overnight travel.

Pay

The annual base salary range for this role is currently $36/hr. to $42/hr. Individual employee compensation will ultimately depend on factors including education, relevant experience, skillset, knowledge, and particular business needs.

Benefits

• Medical, dental, and vision insurance.
• 401k plan retirement benefits with an employer match.
• Paid vacation and sick leave.
• Sales roles are eligible for participation in a commission plan.
• Management and select professional roles are eligible for a performance-based bonus.