Field Service Engineer (Remote)

This is a remote role based in the Boise, ID area, requiring up to 50% travel to customer sites. U.S. citizenship or lawful permanent resident status is required.

About the role

Step into a high-impact role with Advanced Thermal Sciences (ATS), an RTX-owned organization within the Collins Aerospace family, where your technical expertise supports the advanced systems that keep semiconductor manufacturing operations running at peak performance. As a Field Service Engineer, you will serve as the on-site face of ATS, taking ownership of installation, maintenance, troubleshooting, and optimization of complex electromechanical equipment used in fabrication environments. You will act as a trusted technical advisor, ensuring equipment reliability, diagnosing issues, and delivering solutions that align with customer needs and operational requirements.

Responsibilities

• Perform on-site field service, including installation, operation, maintenance, repair, and removal of complex temperature control equipment to meet customer and company requirements
• Install, test, service, and calibrate equipment to ensure performance aligns with operating specifications and customer expectations
• Diagnose and resolve complex technical issues, providing clear recommendations and solutions to both internal teams and customers
• Conduct preventative maintenance and routine service activities to ensure equipment reliability and long-term performance
• Analyze product performance and support modifications, upgrades, and enhancements based on customer specifications and operational needs
• Serve as the primary on-site representative, building strong relationships and ensuring a high level of customer satisfaction
• Ensure services are delivered in alignment with contract requirements, timelines, and expectations
• Coordinate technical services, logistics, provisioning, and system configurations to support customer operations
• Maintain and review equipment logs to identify trends, determine repair needs, and recommend effective solutions
• Demonstrate basic computer literacy, including navigating Microsoft Office 360 and standard desktop applications

Requirements

• Typically requires a University Degree and less than 2 years of prior relevant experience
• Demonstrated experience in troubleshooting and servicing complex temperature control equipment

Preferred Qualifications

• Strong customer-facing communication skills with the ability to build relationships and represent the organization effectively
• Experience supporting or servicing industrial/commercial refrigeration systems
• Experience troubleshooting and diagnosing electrical control systems, including PLCs
• Experience performing hands-on diagnostics, troubleshooting, and repair of electromechanical systems in a field service or industrial environment
• Universal EPA certification

Benefits

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program

Pay

The salary range for this role is 57,200 USD - 108,800 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.