Field Service Engineer

Essential Responsibilities

• ENGINEERING SUPPORT
  • Participate in Model Reviews, Engineering Design Meetings, and Safety in Design reviews to ensure accessibility, maintenance, and operability of process equipment
  • Perform control system factory acceptance tests with clients and client-designated representatives
  • Define problems, collect data, establish facts, and draw valid conclusions to improve operations and determine design viability
  • Apply mathematical operations to water treatment chemistry calculations, plane geometry, chemistry formulas, determination of test reliability and validity, budget analysis, and Time & Material (T&M) contract cost monitoring
• CONSTRUCTION
  • Serve as construction liaison between design engineering and construction teams during the erection of Water Treatment Plants
  • Identify and correct equipment alignment issues and plumb adjustment figures during installation
  • Manage activities of outside vendors and suppliers, ensuring services and supplies meet project specifications and performance requirements
  • Maintain a strong safety mindset to ensure executed work reflects technical requirements within company safety standards
• COMMISSIONING
  • Develop and execute Commissioning Schedules and Performance Plans for Water Treatment Plants
  • Commission Water Treatment Plants by ensuring process equipment and control systems perform per specifications
  • Perform specific PLC/HMI activities, including Control System IO Checkout, system networking, program upload/download, understanding ladder logic and function blocks, troubleshooting code, and writing simple logic
  • Provide technical instruction and assistance to customer representatives regarding installation, operation, calibration, repair, and maintenance at customer sites
• OPERATIONS
  • Develop Standard Operating Procedures and log sheets to document and monitor equipment operation
  • Develop and execute classroom and hands-on training regarding the operation and maintenance of process equipment
  • Perform after-market services, including site inspections, equipment inspections, and operator training
  • Prepare timely and accurate technical reports for customer records and reference for future outages

Qualifications

• Bachelor's Degree or College Diploma with a minimum of 5 years of experience in the water treatment field, with comprehensive knowledge of structural, mechanical, hydraulic, electrical, piping, welding specifications, and civil engineering notations
• Valid passport and driver's license and ability to travel extensively (70-80% ~250 days/year) throughout North America, and to other places in the world.
• Expert knowledge of water treatment systems and technologies, including Reverse Osmosis, Ion Exchange, and Thermal systems, with demonstrated ability to perform equipment startup, commissioning, and process optimization
• Strong water treatment chemistry knowledge and technical proficiency with the ability to apply engineering principles to troubleshooting, root cause analysis, and problem resolution
• Proven ability to work independently and remotely with cross-functional project teams, driving projects to completion with minimal supervision while meeting deadlines and commitments
• Advanced technical skills, including competency with analytical instrumentation, calibrated tools, hand tools, and safe handling of chemically aggressive fluids (acids and bases)
• Working knowledge of electrical equipment, control systems, and safety protocols with physical capabilities for hands-on instrument servicing and equipment handling
• Strong customer relationship management skills with the ability to balance external and internal stakeholder needs, present effectively to diverse audiences, and communicate complex technical information clearly
• Computer proficiency, including word processing, spreadsheets, network operations, and database management for technical documentation and reporting
• Excellent verbal and written communication skills with the ability to create concise technical reports and deliver presentations to customers, clients, and internal teams
• Effective prioritization and multitasking abilities for managing multiple service projects, instruments, and administrative responsibilities simultaneously
• Sound business judgment with the ability to conduct risk-reward analysis, make strategic decisions aligned with organizational objectives, and contribute effectively within commercial team environments
• Self-motivated professional with strong mathematical skills, customer service orientation, and proven ability to learn company procedures and adapt to evolving technical requirements

Desired Characteristics

• Experience in Commissioning, Construction, or Services
• Bachelor's Degree in Engineering or Equivalent from an accredited University or College
• Mechanical experience and know-how (hands-on, reading and interpreting drawings, etc.), particularly with water treatment equipment (pumps, valves, instrumentation, relief valves, regulators, pneumatic systems, etc.)
• Electrical experience and know-how (hands-on, reading and interpreting drawings, etc.), particularly with electrical panels and water treatment equipment
• Ability to plan multiple priorities and focus on the most important ones
• Ability to adapt quickly to new problems, clients, and situations
• Training in Lock-Out/Tag-Out procedures preferred
• Operating experience with water treatment equipment, including evaporators, crystallizers, reverse osmosis (RO) systems, micro-filtration, clarification, and conventional filtration

Additional Information

• PHYSICAL DEMANDS
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The noise level in the work environment is usually moderate; possible exposure to loud noise levels on-site.
  • The site assignments shall be in foreign countries and may involve accommodations at remote work camps.
  • Many water treatment facilities are located outside, and work activities will be outdoors.
• WORK ENVIRONMENT
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The site assignments shall be in foreign countries and may involve accommodations at remote work camps.
  • Many water treatment facilities are located outside, and work activities will be outdoors.