Field Service Engineer

Responsibilities

• Install, check out, operate, maintain, repair, and upgrade equipment within time requirements established by service management.
• Provide preventative maintenance in accordance with published procedures. Keep performance and maintenance records on the equipment.
• Provide guidance and training to customer personnel in establishing operation, maintenance, inspection procedures, and techniques.
• Analyze equipment failures to determine cause and recommend corrective action.
• Advise and assist in effecting design changes to improve equipment efficiency and/or reduce cost of operations.
• Maintain customer good will through: effective communication of all services rendered; effective communication of on-site arrival time; effective and early communication of late on-site arrival time; effective communication of service and operator issues; effective presentation of positive attitude for the company, products, employees, and customers; and maintaining a proper business appearance as defined by service management.
• Effectively manage company assets to include company vehicle, computer, trunk stock parts inventory, test equipment and tools.

Qualifications

• A High School Diploma/GED (Trade School/Tech Certification Desirable)
• Minimum of 1 year working in a similar field-based repair position
• Computer skills are essential. Must be familiar with Microsoft Windows operating system and Microsoft Office applications, including Word, Excel, PowerPoint, and Access
• Valid driver’s license
• Able to obtain credit approval for Corporate Credit card
• Good verbal and written communication skills
• Independent Thinking
• Detail Oriented
• Strong Problem-solving skills
• Able to lift 50 pounds – Must be able to bend, push and so forth
• Manual Dexterity
• Willingness to work up to and over 8 hours/day. 40 hours/week, weekends, holidays, and after-hours. Occasional overnight travel
• Must maintain all requirements for access to customer sites, including active and current compliance with all credentialing requirements (may include COVID-19 and annual influenza vaccinations), in order to perform the essential functions of the role at customer locations
• Participates in any and all reasonable work activities as assigned by management