Field Service Engineer

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our people share a common set of values—Integrity, Intensity, Innovation, and Involvement—and work together to accelerate research, tackle sophisticated analytical challenges, improve patient diagnostics, drive innovation, and increase laboratory efficiency.

About the role

The ImmunoDiagnostics Division (IDD) develops, manufactures, and markets complete blood test systems to support the clinical diagnosis and follow-up of allergy and autoimmune diseases. This remote position is located in the Raritan, NJ area. Field Service Engineers (FSEs) provide exceptional on-site service on highly complex and integrated systems within hospitals and commercial reference laboratories in their assigned service territories through technical expertise, teamwork, and superior customer service.

Responsibilities

• Provide onsite service including repairs, preventive maintenance, upgrades, and installation of IDD analyzers.
• Travel, on short notice, to customer sites to resolve reported issues or support other field service personnel.
• Observe and follow Good Documentation Practices (GDPs) and internal policies for field service reports and job-related submissions pertaining to spare parts: ordering, usage, returns, physical count, etc.
• Display professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions.
• Collaborate with internal partners to resolve customer issues and improve processes.
• Provide remote and onsite service training or assistance to Biomedical Engineering Technicians (BMET) or advanced operators.
• Increase technical competency level servicing instruments by completing in-person or online training courses.
• Manage travel expenses and follow Thermo Fisher Scientific travel policies and guidelines.
• May be required to perform other related duties as assigned.

Requirements

• Associate degree from a Technical or Engineering field in Electronics, Biomedical Engineering, Electrical or similar, or equivalent combination of skills and experience.
• Experience in related life sciences, biomedical engineering, and/or technical customer-facing roles.
• Experience with operating, troubleshooting, repairing, and calibrating complex analyzers or systems.
• Experience in a clinical, diagnostic, and/or regulated environment (CAP, CLIA, FDA) preferred.
• Strong competency in Windows and other software, network knowledge, electrical/electronics, mechanics, chemistry technology; analytical thinker with good engineering aptitude.
• Able to quickly adapt to change with positive and constructive feedback.
• Work in a fast-paced environment and operate remotely from the main office with minimum supervision.
• Able to stand, bend, and/or kneel for up to two hours at a time.
• Able to lift up to 75 pounds, push and pull equipment, and carry up to 50 pounds for at least 100 feet.
• Some exposure to biohazards is possible during instrument service activities; biohazard training, safety equipment, and following SOPs will minimize exposure.
• Ability to obtain and possess a valid REAL ID driver’s license, with a clean Motor Vehicle report.
• Able to drive a vehicle for up to 4-5 hours at a time and be comfortable with commercial air travel.
• Maintain Vendor Credentialing for access to customer locations and instrumentation, which may require certain vaccinations and/or medical screening.
• Overtime and last-minute schedule changes may occur to ensure customer satisfaction.
• Ability to travel up to 85% (overnight), often with less than 1 day’s notice via automobile or airplane.
• Adhere to OHS policies and procedures and ensure a safe and healthy workplace environment.

Environmental Conditions

• Able to lift 40 lbs. without assistance.
• Laboratory setting.
• Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs, etc.).
• Standard work schedule (Mon-Fri).

Pay

The hourly pay range estimated for this position based in New Jersey is $31.73–$42.31. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs.
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave).
• Accident and life insurance, and short- and long-term disability in accordance with company policy.
• Retirement and savings programs, such as a competitive 401(k) U.S. retirement savings plan.
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount.