Field Service Engineer

About the role

The Field Service Engineer performs emergency repairs, warranty service, startup and commissioning support of electrical power distribution and control equipment.

Responsibilities

• Correcting and logging resolution of client identified warranty and quality control issues
• Providing operation and installation training
• Providing technical support for field startup pretesting using typical electrical test equipment and program uploading, firmware update installation and operational operation testing of GUI PLC and Relay devices
• Providing mechanical system repairs and modifications
• Supporting administrative and planning meetings with clients and contribute to performance improvement
• Monitoring and ensuring compliance with all safety policies, procedures, guidelines, and laws

Basic qualifications

• 3+ years of experience in diverse field service and/or industrial or construction engineering technical support
• 3+ years of experience in 600V rated electrical power experience with most types of switchgear
• Must be eligible to work in the US without sponsorship now or in the future

Preferred qualifications

• Reading schematics and blueprints for power control, automation, and customer technical support
• Proficient in dealing with client interactions and completing projects on time and within budget guidelines
• Excellent customer service, time management and follow-up skills
• Work effectively with internal and external customers and peers to resolve client issues
• Valid driver's license and record that meets company requirements
• Ability to work flexible hours, weekends, holidays, and night work as required
• Demonstrated ability to manage multiple priorities
• Must be available for out-of-town work
• Must carry a cell phone and be on call 24 hours a day, 7 days a week
• Must have willingness to learn and accept feedback
• Must have mindset of continuous improvement
• Must be self-directed and very committed to customer satisfaction
• Must be able to operate all types of test equipment

Pay

The pay range for this position is $74,970 - $128,520. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.