Field Service Engineer

About the role

Shimadzu Scientific Instruments is seeking a Field Service Engineer to join our team and provide exceptional service and support for our analytical instrumentation.

Responsibilities

• Provide daily repair and maintenance support for assigned products, including installations.
• Conduct in-house bench repairs and onsite customer repairs as needed while primarily handling field service calls with limited supervision.
• Travel within the local region (including day and overnight trips) to support customer needs.
• Offer technical support via phone to customers and field personnel regarding repairs, maintenance and installations.

Qualifications

• Achieved at least four years of experience in repairing analytical instrumentation, including HPLC, GC, LCMS, AA, or similar instruments.
• Strong technical knowledge and understanding of these technologies.
• Excellent communication and customer relations skills.
• Willingness to travel.

Benefits

• Comprehensive benefits package including 10 paid vacation days, 8 paid personal days, 8 paid scheduled holidays and 3 paid floating holidays.
• Short-term disability program with the company covering 100% of monthly premiums.
• Starting salary range of $75,000 to $77,000 annually, paid semi-monthly.
• Variable compensation including an incentive plan based on company and service performance, paid semi-annually in April and October.
• A year-end discretionary bonus may also be awarded based on overall company performance.
• Additional benefits include a company car with a fuel card (with a $55 per pay deduction for personal use), company laptop, and a company-paid cell phone, which remains company property but can be used for personal purposes.