Field Service Engineer

Responsibilities

• Serve as the primary onsite support engineer for customers within the assigned region, addressing contract, warranty, and billable service calls on multivendor Xray equipment.
• Collaborate with staff or work with Regional Service Manager via phone and email to troubleshoot systems, diagnose problems, and determine best practices for issue resolution.
• Perform timely and precise preventive maintenance, installation, and troubleshooting on medical equipment within healthcare settings, supporting optimal healthcare service delivery and high-quality patient care.
• Build and maintain strong relationships with customers, ensuring effective communication, swift issue resolution, and proactive follow-up to drive customer satisfaction.
• Demonstrate proficiency in computer skills; networking experience required, DICOM proficiency preferred.
• Demonstrate a working knowledge of UNIX or Windows operating system software.
• Adhere to company policies, procedures, and healthcare protocols to meet regulatory and compliance standards.
• Ensure all work is documented accurately, including the ordering of parts and documentation of service calls, expenses, and time reports, submitted daily per company procedures.
• Manage parts inventory effectively, handling ordering and returning of repairable spare parts components.
• Display strong problem-solving abilities, capable of resolving complex issues independently with limited supervision and minimal procedural standardization.
• Remain goal-oriented and manage multiple tasks efficiently in a fast-paced environment.

Requirements

• Previous experience with Medical Imaging Equipment with Xray.
• Additional CT/MR experience a plus.
• Educational background: Associate degree, Bachelor’s degree, military education, or High School Diploma/GED with 4+ years of experience servicing medical imaging equipment.
• Valid driver’s license.
• Experience interfacing with internal teams and external customers in a solution-based service process.
• Skilled in diagnosing and repairing mechanical, electromechanical, and electronic equipment.
• Experience with web applications and Microsoft Office suite.
• Must comply with Radon’s standard background check and post-offer drug screen.
• Compliance with customer access policies, including required immunizations and additional background checks/drug screens, is mandatory.