Field Service Engineer

About the role

The Field Service Engineer (FSE) supports Mizuho OSI, a leader in specialty surgery and patient positioning solutions. Key responsibilities include troubleshooting, repairing, and maintaining equipment, providing customer training, and supporting company programs.

Responsibilities

• Troubleshoot, service, and repair Mizuho products in customer sites.
• Conduct preventive maintenance as required.
• Create and deliver accurate quotes based on company guidelines.
• Complete service documentation for regulatory requirements.
• Operate systems to demonstrate equipment and analyze malfunctions.
• Consult with R&D and/or Manufacturing Engineering personnel.
• Train and instruct customers on proper use of products.
• Manage inventory and replenish trunk stock.
• Interact with various departments to meet account performance objectives.
• Provide advice to management on customer satisfaction and product performance.
• Ensure compliance with Mizuho OSI's internal Quality System policies and procedures.

Requirements

• 4 years of related experience and high school diploma or equivalent.
• Ability to interpret blueprints, schematics, manuals, and other technical references.
• Proficiency using established service reporting computer systems interfacing with CRM systems.
• Basic email, word processing, and troubleshooting computer programs.
• Able to provide a valid driver's license and qualify for company's auto insurance policy.
• Able to lift up to 50 lbs and push/pull up to 150 lbs.
• Must live in the designated territory of responsibility.
• Able to work nights or weekends when requested.
• Able to participate in required training and successfully certify on all product training.
• Excellent verbal and written communication skills, strong presentation, project, and organizational skills.
• Positive and professional demeanor.
• Ability to perform basic arithmetic functions, create and reconcile reports, demonstrate strong analytical skills, and attention to detail.
• Establish and accomplish goals independently and function as a positive and productive team member.

Qualifications

• Must live in the designated territory of responsibility.
• Able to travel extensively about 50% and cover travel expenses and submit reimbursements in accordance with company policy.
• Able to work in a fast-paced environment managing multiple priorities simultaneously.
• Able to establish and accomplish goals independently and function as a positive and productive team member.

Pay

$80,000 - $90,000 + quarterly bonuses + comprehensive benefits package + company vehicle