Field Service Engineer

About the role

As a Field Service Engineer, you play a direct role in keeping advanced semiconductor systems running at peak performance. Your work enables the production of microchips that power everyday technologies. You will support customers by installing, maintaining, and improving complex equipment on-site, help transfer knowledge, and build strong partnerships while contributing to continuous innovation. In this role, you will work independently while collaborating with teams to deliver reliable results and improve system performance.

Responsibilities

• Analyze equipment issues by gathering and interpreting diagnostic data.
• Perform preventive and corrective maintenance on advanced systems.
• Plan service activities, including tools, parts, and customer scheduling.
• Collaborate with customers to troubleshoot and resolve technical problems.
• Document service activities and ensure clear handoff to support teams.
• Train customer staff on system use, maintenance, and best practices.
• Share knowledge and support the development of less experienced engineers.

Requirements

• At least 3 years of experience in the semiconductor or high-tech equipment industry.
• Experience with data analysis tools and standard business software (spreadsheets, presentations, documentation tools).
• Familiarity with electromechanical systems, diagnostics, and maintenance processes.

Skills

• Diagnose and solve complex technical problems independently.
• Communicate clearly with customers and internal stakeholders.
• Collaborate effectively within cross-functional teams.
• Adapt quickly to changing priorities and technical challenges.
• Apply analytical thinking to troubleshoot system issues.
• Demonstrate attention to detail in documentation and execution.
• Show initiative in learning new technologies and processes.
• Support and mentor team members when needed.

Other information

This position is located on-site in Baltimore, MD and requires onsite presence. It requires up to 50% travel, both domestic and international.

• Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
• Occasionally lift and/or move up to 50 pounds.
• Occasionally required to move around the campus and must be willing to work in a clean room environment for the entire duration of the shift, wearing coveralls, hoods, booties, safety glasses, and gloves.
• Willingness to work flexible schedules, including nights or weekends when needed.
• Must be work authorized in the United States without the need for employer sponsorship.

Pay

The current base annual hourly range for this role is $37.86–56.79. Pay scales are determined by role, level, location, and alignment with market data. Individual pay is determined through interviews and an assessment of several factors unique to each candidate, including job-related skills, relevant education and experience, certifications, abilities, and pay relative to other team members.

Benefits

• Medical, dental, vision, and basic life insurance.
• 401k plan participation.
• Eight (8) hours of vacation leave every month.
• Thirteen (13) paid holidays throughout the calendar year.