Field Service Engineer 3 (Non-Exempt)

Job Summary & Responsibilities

Semiconductor Metrology & Inspection Field Service Engineer (Level 3)

• Provide on-site support for installation, upgrades, calibration, maintenance, and repair of metrology and inspection tools in compliance with Onto Innovation standards and service agreements.
• Diagnose and resolve complex hardware and software issues independently or in collaboration with engineering teams.
• Manage escalations and critical customer situations effectively.
• Act as the primary liaison between the factory and customers for performance data collection, reliability analysis, and satisfaction tracking.
• Prepare detailed Field Service Reports (FSRs) documenting tool performance, issue resolution, and installation updates.
• Deliver feedback to engineering teams on serviceability, reliability, and installation metrics to influence future product development.
• Support beta programs at customer sites and engineering centers.
• Provide technical phone support and participate in on-call rotations as required.

Qualifications

• Education: Bachelor’s degree in Mechanical, Electrical, Automation, Mechatronics, or related engineering field. Alternatively: Associate degree or technical certification with 5+ years of relevant semiconductor field service experience.
• Technical Expertise: Proven ability to troubleshoot complex systems in semiconductor or manufacturing environments. Working knowledge of semiconductor process and/or metrology inspection equipment. Strong mechanical and electrical aptitude; electronics experience preferred. Familiarity with semiconductor safety, ergonomics, and yield requirements. Basic software troubleshooting skills.
• Soft Skills: Exceptional problem-solving and analytical abilities. Strong written and verbal communication skills; customer-focused mindset. Collaborative team player with the ability to work independently under pressure. Excellent time and project management skills; adaptable in dynamic environments. High attention to detail in documentation and diagnostics.
• Logistics & Physical Requirements: Ability to travel up to 25% domestically and internationally; must meet visa and site access requirements. Comfortable working in cleanroom environments, including gowning and use of breathing apparatus. Physical capability for manual tasks such as bending, crawling, and working around semiconductor systems.

Compensation & Growth

Base Salary Range: $83,360.00 - $125,040.00, offered in good faith and based on experience, location, and qualifications. Additional Rewards: Annual bonus opportunities and potential long-term incentives tied to both company and individual success.