Field Service Dispatch Technician - Lisle, IL

About the role

As the Field Services Dispatcher Technician (Part-Time - 24 hours/week on Tuesday, Wednesday & Thursday), you will provide and maintain continuity of service for all components of the Airport passenger processing system and resolve technical issues, including complex problems requiring specialist knowledge.

Responsibilities

• Carry out regular routine and preventative maintenance on the range of passenger processing equipment within the airport.
• Respond to all customer incidents and service requests passed across by the Global Service Desk and resolve any user faults within agreed SLAs.
• Troubleshoot and resolve all airline host and connectivity issues.
• Maintain a high level of communication with both colleagues and senior staff, providing timely updates to the Global Service Desk so progress against each incident can be tracked.
• Offer on-site support, training, and coaching to Airport Technicians to enhance their incident-resolution skills.
• Identify required spares and advise the Global Service Desk to ensure customer incidents are updated accordingly.
• Conduct regular "floor-walking" and proactive line-of-sight checks to identify and resolve issues before they escalate into incidents.

Requirements

• 1-2 years of experience supporting Microsoft Desktop software onsite or remotely.
• 1-2 years of experience using a ticketing system.
• 1-2 years of experience with network protocols, server hardware, and configurations.
• Previous airport technical support experience preferred.
• Good verbal and written communication skills.

Physical Requirements

• Able to lift or push 20-50 pounds of equipment if needed.
• Able to stand or kneel for extended periods of time.
• Able to use mechanical tools.

Benefits

• Personal & Professional Development: Unlimited access to a wealth of training to develop your career, guided by specific technology and client-environment training, plus recommended learning journeys via our L&D system.
• Diversity, Inclusion & Belonging: An unconditionally inclusive workplace that celebrates individual uniqueness.
• Parking provided at the location.
• Tools provided.

About the company

ESP Global Services has been providing customized 24/7 global IT support solutions since 1992. We specialize in delivering customer-centric, targeted, and tailored IT support for complex environments, particularly in the aviation industry. Our approach supports equipment for airports and airlines worldwide, applying equally to any global business with multiple international locations, large campuses, and demanding security requirements. We are fully ITIL-aligned and hold ISO accreditations for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety.