Field Service Diesel Technician

Job Summary

A technical specialist and primary customer support contact to diagnose and execute complex repairs to engine products at the customer's site.

Key Responsibilities

• Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
• Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
• Escalates unresolved issues to product specialists or supervisor.
• Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc.
• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
• Identifies additional sales and service opportunities with customer.
• Completes training in line with skill and business requirements.
• Maintains service vehicle and tools for cleanliness and proper operation.
• Ensures adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

Competencies

• Communicates effectively
• Customer focus
• Develops talent
• Manages complexity
• Manages conflict
• Self-development
• Health and Safety Fundamentals
• Diagnostics Application
• Electronic Service Tool Application
• Engine Systems Interactions
• Product Repair and Maintenance
• Service Documentation
• Techical Escalation

Education, Licenses, Certifications

• Apprentice Trained Engine Technician (Preferred)
• Vocational diploma from relevant technical institution
• Locally valid driving permit

Experience

• Significant field service work experience
• Expert level knowledge of and/or experience with engine products
• Customer service experience
• Experience providing technical advice and coaching to more junior technicians (preferred)

Key Responsibilities Include

• Safety observation
• Customer communication
• Customer service
• Technical communication and escalation to support teams and persons.
• Maintaining shared service vehicle.
• Managing company credit card.
• Commercial travel to job sites by plane.
• Expect 50% of jobs.
• verifying unit information including but not limited to Hours/miles on unit, and make and model of unit.
• Understanding of OEM components for access and repairs of the Cummins engine in a variety of engine applications and systems to include automotive, marine, industrial, and power generation.
• (not looking for an expert on any 1 application, the focus is to maintain a safe and successful repair)
• Tech will be responsible for documenting their time and sending the story and hours on job in a timely manner when clocking in and out is not possible.

Experience

• Working on Cummins diesel engines in a variety of applications automotive, marine, industrial, power generation.
• Use of Cummins Insite
• Use of Cummins Quickserve Online
• Use of Cumminsparts.com (preferred)
• Ability to operate and test engines in multiple applications and environment within the safety guidelines
• Cummins provides.
• DOT A CDL may be required to obtain upon hire
• Federal law requires a CDL holder to be 21 years of age or older
• A current valid license is required for this role
• This role requires a 5 year motor vehicle report, free from major violations
• This role requires applicant to pass a Department of Transportation (DOT) physical
• 3 years driving experience
• This role is subject to Department of Transportation (DOT) driving regulations including Hours of Service and Electronic Log Booking Device use
• Federal law requires operators of commercial vehicles to be 21 years of age or older, applicant must be 21 years of age

Job Service Organization

Cummins Inc.

Role Category

On-site with Flexibility

Job Type

Technician

Min Salary

$34.72

Max Salary

$52.01

ReqID

2428681

Relocation Package

Yes 100%

On-Site

No