Field Service Diesel Technician

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc as headings; can fold minor metadata into short

or drop it. Remove boilerplate like EEO, legal, etc. Must preserve all substantive info. We need to parse the job posting. Job Summary: Diagnoses and completes less complex repairs to engines at the customer’s site. Key Responsibilities: list of bullet points (Engages customers..., Anticipates..., Applies..., Performs..., Escalates..., Completes..., Identifies..., Completes..., Maintains..., Ensure adherence...). That's a list. Competencies: list of bullet points (Communicates effectively..., Customer focus..., Develops talent..., Manages complexity..., Self-development..., Health and Safety Fundamentals..., Diagnostics Application..., Electronic Service Tool Application..., Engine Systems Interactions..., Product Repair and Maintenance..., Service Documentation..., Technical Escalation..., Values differences...). That's a list. Education, Licenses, Certifications: Apprentice Trained Engine Technician (Preferred) Vocational diploma from relevant technical institution Locally valid driving permit This position may require licensing for compliance with export controls or sanctions regulations. Experience: Basic level field service work experience Intermediate level knowledge of and/or experience with engine products Customer service experience Diagnose and repair diesel engines and related systems in the field, including troubleshooting electrical, fuel, cooling, air, and aftertreatment systems. Perform preventative maintenance and major/minor repairs while following safety, quality, and manufacturer procedures. Communicate repair findings and updates with customers, service coordinators, and the team; properly document work performed, parts used, and troubleshooting steps. 2+ years of diesel engine or heavy-duty equipment repair experience, preferably in a field-service environment. Ability to read and understand service manuals, schematics, and diagnostic information and use electronic diagnostic tools. Experience working on Cummins or other heavy-duty diesel engines, including electronic engine controls and aftertreatment systems. A current valid license is required for this role This role requires a 5 year motor vehicle report, free from major violations This role requires applicant to pass a Department of Transportation (DOT) physical 3 years driving experience This role is subject to Department of Transportation (DOT) driving regulations including Hours of Service and Electronic Log Booking Device use Federal law requires operators of commercial vehicles to be 21 years of age or older, applicant must be 21 years of age A CDL may be required to obtain upon hire Federal law requires a CDL holder to be 21 years of age or older Job Service Organization Cummins Inc. Role Category On-site with Flexibility Job Type Technician Min Salary $56800 Max Salary $85200 ReqID 2436197 Relocation Package Yes 100% On-Site No Cummins and E-Verify ... then EEO boilerplate. We need to extract sections: - About the role: could be Job Summary? Usually "About the role" includes job summary. So we can put Job Summary under About the role. - Responsibilities: Key Responsibilities list. - Requirements: maybe Experience? Or Education, Licenses, Certifications? The spec says sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to map content. We have Education, Licenses, Certifications (maybe Qualifications). Experience could be Requirements. Competencies could be Skills. Salary info gives Pay. Schedule? Not given explicitly; there is "100% On-Site" maybe schedule? It says "100% On-Site No" maybe indicates not remote? Not schedule. There's no explicit schedule like shift, hours. So we should not create Schedule section unless posting actually states them. It does not state schedule, so omit. Benefits: Not mentioned except maybe Relocation Package Yes. That's a benefit. Also maybe "Relocation Package Yes" is a benefit. Also maybe "Cummins and E-Verify" not benefit. So we can include Benefits section with Relocation Package. Pay: Min Salary $56800 Max Salary $85200. Qualifications: Education, Licenses, Certifications. Skills: Competencies. Requirements: Experience (maybe also some of the experience bullet points). Could also include some of the experience details like "Basic level field service work experience", etc. We must not invent or summarize away detail. Must preserve all substantive info. So we need to include each bullet point as list items. We need to avoid repeating job title as heading. Not include Job ID etc as headings; we can fold minor metadata into short

or drop it. So we can drop ReqID, etc. Maybe include a short paragraph with "Job Organization: Cummins Inc." but that's minor metadata; we could drop it. The instruction: "do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it." So we can include a short

for organization etc if we want, but better to drop to keep only substantive. However we need to preserve ALL substantive information; organization is substantive? It's maybe not crucial but could be considered metadata. The instruction says "fold minor metadata into a short

or drop it." So we can drop it. We must remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So remove the EEO paragraph at end. Now produce HTML fragment. Structure:

About the role

Diagnoses and completes less complex repairs to engines at the customer’s site.

Responsibilities

• Engages customers in a courteous and professional manner.
• Anticipates and ensures prompt and efficient attention to customer needs.
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.
• Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
• Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
• Identifies additional service opportunities with customer.
• Completes training in line with skill and business requirements.
• Maintains service vehicle and tools for cleanliness and proper operation.
• Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

Requirements

• Basic level field service work experience
• Intermediate level knowledge of and/or experience with engine products
• Customer service experience
• Diagnose and repair diesel engines and related systems in the field, including troubleshooting electrical, fuel, cooling, air, and aftertreatment systems.
• Perform preventative maintenance and major/minor repairs while following safety, quality, and manufacturer procedures.
• Communicate repair findings and updates with customers, service coordinators, and the team; properly document work performed, parts used, and troubleshooting steps.
• 2+ years of diesel engine or heavy-duty equipment repair experience, preferably in a field-service environment.
• Ability to read and understand service manuals, schematics, and diagnostic information and use electronic diagnostic tools.
• Experience working on Cummins or other heavy-duty diesel engines, including electronic engine controls and aftertreatment systems.
• A current valid license is required for this role
• This role requires a 5 year motor vehicle report, free from major violations
• This role requires applicant to pass a Department of Transportation (DOT) physical
• 3 years driving experience
• This role is subject to Department of Transportation (DOT) driving regulations including Hours of Service and Electronic Log Booking Device use
• Federal law requires operators of commercial vehicles to be 21 years of age or older, applicant must be 21 years of age
• A CDL may be required to obtain upon hire
• Federal law requires a CDL holder to be 21 years of age or older

Qualifications

• Apprentice Trained Engine Technician (Preferred)
• Vocational diploma from relevant technical institution
• Locally valid driving permit
• This position may require licensing for compliance with export controls or sanctions regulations.

Skills

• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Develops talent - Developing people to meet both their career goals and the organization’s goals.
• Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
• Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.
• Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
• Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
• Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.
• Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.
• Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
• Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
• Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Benefits

• Relocation Package Yes

Pay

Min Salary $56800