Field Service Diesel Technician

About the role

Diagnoses and completes less complex repairs to engines at the customer’s site.

Responsibilities

• Engages customers in a courteous and professional manner.
• Anticipates and ensures prompt and efficient attention to customer needs.
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.
• Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
• Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
• Completes required documentation, such as service worksheets, timesheets, warranty claims, and quality documents via handwritten forms or business system input screens.
• Identifies additional service opportunities with customer.
• Completes training in line with skill and business requirements.
• Maintains service vehicle and tools for cleanliness and proper operation.
• Ensures adherence to all relevant Health Safety & Environmental policies, procedures, and legislation; reports any issues or incidents to site management and supervisor.

Competencies

• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Develops talent - Developing people to meet both their career goals and the organization’s goals.
• Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
• Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting, and participating in actions to improve health and safety.
• Diagnostics Application - Translates customer complaints to develop troubleshooting plans; troubleshoots issues following guided workflows, procedures, and specialized equipment to isolate failed components; validates repairs by duplicating complaints; documents results for payment and historical tracking.
• Electronic Service Tool Application - Identifies and utilizes the appropriate electronic tool set to maintain or diagnose and troubleshoot issues; interprets results to determine next steps.
• Engine Systems Interactions - Interprets and analyzes interactions of internal and external electrical and mechanical systems using tools and service publications to diagnose and repair.
• Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines to ensure quality; performs progressive damage checks to restore to pre-failure condition.
• Service Documentation - Creates and verifies customer, equipment, and technical information; captures data using required service tools; documents work in the service management system.
• Technical Escalation - Obtains product technical issue information and utilizes available resources; elevates issues to higher expertise levels; captures troubleshooting steps in databases.
• Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Requirements

• Apprentice Trained Engine Technician (Preferred).
• Vocational diploma from relevant technical institution.
• Locally valid driving permit.
• Basic level field service work experience.
• Intermediate level knowledge of and/or experience with engine products.
• Customer service experience.
• Marine experience helpful.
• A current valid driver’s license is required.
• Must be 18 years old with 2 years driving experience.
• This role requires a 5-year motor vehicle report, free from major violations.
• A CDL may be required to obtain upon hire; Federal law requires a CDL holder to be 21 years of age or older.
• This position may require licensing for compliance with export controls or sanctions regulations.

Pay

Salary range: $56,800 – $85,200.

Relocation

Relocation package available.