Field Service & Delivery Specialist

Key Responsibilities

• Provide exceptional customer service through professional and courteous interactions during deliveries and site visits.
• Build positive relationships with customers while serving as a representative of the company.
• Communicate effectively with customers and internal teams regarding schedules, delivery status, inventory concerns, and service needs.
• Address customer concerns and delivery challenges and escalate unresolved issues to management as needed.
• Safely and efficiently deliver products to customer locations according to assigned routes and schedules.
• Plan and follow efficient delivery routes to maximize productivity and ensure on-time service.
• Verify delivery accuracy and obtain required customer signatures and documentation.
• Load, secure, transport, and unload materials while ensuring product integrity and safety.
• Follow all Department of Transportation (DOT) regulations, traffic laws, and company safety policies.
• Perform accurate physical counts of customer-owned inventory on job sites.
• Record and report inventory levels, discrepancies, and material usage.
• Absorb and report inventory data and documentation accurately and timely.
• Assist with material organization and inventory control activities.
• Complete delivery receipts, inventory reports, count sheets, and other required documentation.
• Maintain accurate records of deliveries, inventory counts, and customer interactions.
• Report delivery exceptions, inventory discrepancies, vehicle concerns, and safety issues promptly.
• Carry out routine vehicle inspections before and after trips.
• Maintain cleanliness, organization, and general upkeep of assigned vehicles.
• Report maintenance needs and equipment concerns in a timely manner.
• Follow all company safety procedures and promote a safe work environment.
• Assist with warehouse operations during non-delivery periods, including:
• Picking and preparing customer orders
• Organizing inventory and storage locations
• General housekeeping and cleanup
• Assisting with receiving and stocking materials
• Supporting team operations as needed to meet customer and business requirements.

Qualifications

• Valid driver's license with a clean driving record.
• Strong attention to detail and accuracy when counting, recording, and handling inventory.
• Excellent organizational and time management skills.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.
• Basic problem-solving and decision-making abilities.
• Ability to operate safely in a fast-paced environment.

Physical Requirements

• Ability to lift, carry, push, and pull materials weighing up to 50 pounds regularly.
• Comfortable with extended periods of driving.
• Ability to load and unload materials safely and efficiently.
• Ability to stand, walk, bend, kneel, and perform physically demanding tasks throughout the workday.
• Ability to work both indoors and outdoors in various weather conditions.