Field Service and Technical Advising Specialist

About the role

As a member of Field Services Americas, you will be responsible for helping BNSF maintain their fleet of GE/Wabtec locomotives through advising, informing, researching, and assisting their mechanical employees. You will be part of a team made up of Wabtec technical and materials experts, all working to ensure the customer’s fleet is running at optimal levels.

Responsibilities

• Materials Management: Order material across multiple sites at full lead-time to match associated schedules; monitor on-hand active and upcoming material to ensure availability; assist in monitoring constrained or critically allocated material including daily monitoring of extremely low on-hand material and attending regular calls to obtain parts needed for locomotives; engage supply chain on critical needs and communicate potential upcoming problem parts; process customer sales orders and resolve system errors so orders will generate in system correctly.
• Work with all levels of personnel internally in resolving issues, tracking material availability, and advising on material usage (e.g., analyzing duplicate usage, lost shipments, overages, missing material, troubleshooting Oracle errors, helping track material discrepancies).
• Coordinate with Ryder and Services Logistics Team on active projects to ensure data accuracy and process compliance; complete indirect purchasing for special projects; work with third-party shops to ensure inventory and core accuracy as needed; communicate with suppliers regarding order status and changes in delivery dates or quantities; provide overall support on any material issue to find solutions to a wide array of complex problems.
• Technical Advisor (Locomotive Maintenance): Provide clear communication and technical guidance to railroad employees and management including troubleshooting, material assistance, tooling and/or locomotive status, safety procedures, productivity and process improvements, and contract requirement clarification; coordinate and provide instruction on key programs and procedures related to locomotive maintenance and modifications; provide technical mentorship to teams on troubleshooting, material handling, tooling, safety procedures, and contract requirement clarification.
• Provide clear communication to employees, customer management, and Wabtec management on work to be performed, equipment status, efficiency, and process improvements; partner with teams to promote, maintain, and drive continuous improvement in safe work practices while supervising productivity, quality assurance, and adherence to contract requirements; ensure compliance with all governmental regulations, OSHA work practices, and industry/site-specific work rules.
• Work with employees and management on establishing production plans for labor, material, and logistics; work with various software systems to run material, labor plans, and other systemic requirements.

Requirements

• Bachelor’s Degree (or a 2-year degree with 2 years of professional work experience, or a High School Diploma/GED with a minimum of 4 years of Operations or Military leadership experience).
• Experience, willingness, and ability to work in a shop environment and to work various shifts on various days as required, including having a flexible work schedule to perform auditing and training on various shifts.
• Proficiency in MS Office applications; strong oral and written communication skills; strong interpersonal and leadership skills; validated analytical and quality improvement ability.
• Ability to interface at all levels of the organization, both internally and externally; the ability to maintain reliable and predictable attendance.
• Ability to complete Wabtec Level 1 Technical Training within prescribed time (normally 18 months from hire date).
• A high level of dependability, a great attitude, and an ability to work well with a team towards achieving a common goal.
• Successful completion of eRail Safe eligibility, which is required in order to work on customer property, along with continued eligibility throughout employment and/or need to work onsite at a railroad customer facility that requires eRail Safe verification.

Physical demands

• Operating various forklifts throughout the facility.
• Physically stocking material in the warehouse.
• Standing for long periods of time; walking throughout the day; walking up and down stairs; climbing on/off of locomotives.
• Observing small writing and labels; wearing all required personal protective gear (hardhat, steel-toe boots, ear plugs, eye protection) throughout the day.
• Speaking and hearing; typing and operating a computer.
• Working overnight shifts and multiple days in a row, as required.

Pay

The salary rate for this role is currently $62,100–$85,300. The actual salary offered may be influenced by training, transferable skills, work experience, education, business needs, market demands, and work location. The base pay range is subject to change and may be modified in the future.