Jobs · Customer Service · North Carolina

Technical Field Advisor

Siemens Energy · Selma, NC · 2 wk ago
Customer ServiceFull-time

This position will be based out of New York OR New Jersey.

About the role

The Technical Field Advisor (TFA) is a working field service consultant responsible for maintaining quality standards of Siemens Energy field service work, self-performing warranty repairs, environment, safety, and the overall performance of crew/contractors on field projects. The TFA is the primary on-site guide in assembly, service, transformer repair, and other work at an electrical substation or power plant. The advisor is responsible for the successful execution of projects, both technically and administratively. The TFA is encouraged to take action for the well-being of onsite personnel, environment, project, equipment, customer, and/or the organization.

Responsibilities

  • Direct Siemens Energy crews, vendors/sub-contractors assigned to projects to perform duties in accordance with local, customer, industry, and corporate laws, regulations, and/or standards.
  • Ensure projects are completed timely and within budget. Responsible for acquiring budget parameters of assigned projects, including scope of work, hours/days budgeted, expenses, and anticipated vendor/subcontractor delivery requirements.
  • Coordinate heavy equipment, tankers, test equipment, ensuring vehicles, tools, equipment, and materials are in safe, operating order and perform maintenance service, inventory, and corrective repairs with their crew.
  • Maintain effective communication with site contact for coordination and project management, including daily updates (written and/or verbal) with NRM, covering project changes, safety reviews, safety incidents, work scope changes, etc.
  • Ensure reassembly, vacuum, oil fill, and testing are completed per the factory’s recommendations without deviations that could jeopardize the warranty.
  • Provide technical support and accurate installation sequence of accessories, facilitating communication between the field and factory for progress and issues.
  • On behalf of the factory, retain ownership and responsibility of the equipment until the customer has signed the documentation accepting the final product.

Requirements

  • Must possess 8+ years of combined field service technical assembly, maintenance, and repair of power and distribution transformers/transformer accessories in the utility/energy electrical industry.
  • Expertise in Distribution, Power, and Transmission electrical substation equipment across Low, Medium, and High Voltage ranges preferred.
  • Bachelor’s degree, High School diploma, GED, or technical vocational/apprenticeship training, combined with prior transformer field service or related experience.
  • High-level field supervisory skills to direct crew members and subcontractors as assigned.
  • Ability to perform and direct personnel in operating transformer oil processors safely and accurately.
  • Strong commercial and industrial electrical wiring and transformer electrical testing and fixing skills.
  • Willing and able to travel domestically and internationally up to 80%.
  • Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.
  • Offers of employment are contingent upon successful completion of a criminal background check, pre-employment drug screen, and any other test(s) required for the role.

About the team

Our Gas Services division offers low-emission power generation through service and decarbonization. We provide zero or low-emission power generation solutions, including all gas turbines, steam turbines, and generators under one roof. Decarbonization opportunities are available through service offerings, modernization, and digitalization of the fleet.

About Siemens Energy

At Siemens Energy, we are more than just an energy technology company. With approximately 100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one-sixth of the world's electricity generation. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Benefits

  • Career growth and development opportunities
  • Supportive work culture
  • Company-paid health and wellness benefits
  • Paid Time Off and paid holidays
  • 401K savings plan with company match
  • Family building benefits
  • Parental leave

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