Field Service Administrator

About the role

We're looking for a Field Service Administrator to join the team at Aldridge. You'll play a key role in supporting our field service operation and ensuring our customers receive an excellent service.

Responsibilities

• Raising job cards and maintaining accurate service records
• Processing technician time bookings and job information
• Checking and collating service documentation within agreed timescales
• Finalising parts and labour charges on completed jobs
• Closing jobs and supporting the timely completion of service activity
• Reviewing and processing service invoices and credits
• Creating, monitoring, and processing warranty claims
• Producing reports and supporting the wider team as required
• Building your product knowledge and working in line with company procedures

Requirements

• You'll be a proactive administrator with excellent attention to detail and a passion for delivering great customer service.
• You'll be comfortable managing multiple priorities, communicating with a range of people, and maintaining accurate records in a fast-paced environment.
• You'll have previous administration experience.
• You'll have strong customer service skills.
• You'll have a good working knowledge of Microsoft Excel and Word.
• You'll have excellent organisation and time management skills.
• You'll have the ability to prioritise workloads and meet deadlines.
• You'll have strong communication skills and a collaborative approach.
• You'll have the ability to remain focused and effective under pressure.
• You'll have a flexible, results-driven mindset.

Qualifications

The ideal candidate will have previous administration experience and a good understanding of Microsoft Excel and Word. They should also have strong customer service skills and be able to manage multiple priorities effectively.

Skills

• Previous administration experience
• Strong customer service skills
• Good working knowledge of Microsoft Excel and Word
• Excellent organisation and time management skills
• The ability to prioritise workloads and meet deadlines
• Strong communication skills and a collaborative approach
• The ability to remain focused and effective under pressure
• A flexible, results-driven mindset

Benefits

• 25 days holiday plus Bank Holidays
• Enhanced Pension Scheme and DIS Benefit
• Employee Assistance Programme
• Health Shield Medical Cash Plan
• GP Anytime
• Training and Development
• Cycle to Work Scheme
• Care Concierge
• Occupational Health Support and Health Surveillance
• My Benefits Platform
• Independent Free Mortgage Advice

Pay

Up to £28,894.81 pa DOE

Schedule

40 hours per week | between 08:00 and 16:30 Monday to Friday

Company Information

We are an equal opportunities employer and a disability confident organisation. We are committed to fostering an inclusive workplace where diversity is celebrated.