Field Sales Rep - City Launch & Merchant Success (Austin, TX)

Our customer is an American financial services and digital payments company based in San Francisco, California. They’re working to help diverse audiences—sellers, individuals, artists, fans, developers, and all people in between—overcome barriers to access the economy.

About the role

We are seeking a highly motivated Field Sales Rep - City Launch & Merchant Success on a 6-month contract basis to support our customer's business needs. This is a 100% onsite role based in Austin, TX.

As a City Launcher, Merchant Success & Community representative, you will drive merchant adoption, education, and long-term engagement for Neighborhoods across launch markets. This field-based role involves frequent face-to-face meetings with merchants, local travel (within approximately 100 miles of your assigned market), visits to businesses, community events, and merchant training. You’ll serve as the face of Neighborhoods in your city, building relationships with local business owners, leading onboarding and training sessions, hosting community events, and ensuring merchants derive lasting value from the program.

You will also act as the voice of the merchant, bringing field insights back to Product, Operations, and Go-to-Market teams to shape the future of Neighborhoods. Success will be measured by merchant adoption, engagement, program retention, training effectiveness, community participation, and the quality of insights that improve and scale the program.

Responsibilities

• Be the face of Neighborhoods in your city, building trusted relationships with local merchants.
• Spend your days in the field visiting restaurants and other local businesses, helping them launch and succeed.
• Own the field launch lifecycle from pre-launch readiness through activation-day support and post-launch follow-up, including live transaction walkthroughs with owners, managers, and frontline staff.
• Explore opportunities to build a vibrant local merchant community through workshops, events, office hours, and other methods of ongoing engagement.
• Partner with Product, Operations, and Go-to-Market teams to execute successful city launches and market expansion.
• Gather merchant feedback, identify operational challenges, and advocate for improvements that enhance the program.
• Monitor merchant engagement and adoption, proactively helping businesses maximize their success.
• Roll up your sleeves to solve problems, remove obstacles, and deliver an exceptional merchant experience in partnership with merchants’ Account Managers where applicable.
• Develop repeatable playbooks, training materials, and community engagement strategies that can scale to future cities.

Requirements

• 5–7+ years of experience in merchant success, hospitality, field operations, community management, training, account management, retail, restaurant operations, or other customer-facing roles.
• Genuine enjoyment of meeting new people and quickly building authentic relationships.
• Ability to thrive in fast-paced, entrepreneurial environments where you’re expected to take initiative, solve problems, and make things happen.
• Comfort walking into a local business, introducing yourself to owners and staff, and earning trust through genuine conversation.
• Experience leading trainings, facilitating workshops, or educating customers in an engaging and memorable way.
• Highly organized, dependable, and follow through on commitments.
• Balance strategic thinking with a willingness to jump in and do whatever it takes to help merchants succeed.
• Willingness to spend the majority of your time in the field, traveling locally (within approximately 100 miles of your assigned market) to visit merchants, lead trainings, and support community events.
• Passion for local businesses and belief that strong communities are built by helping independent businesses thrive.

Pay

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Benefits

• Medical, Dental, and 401k (no match) benefits available through our 3rd Party Employer of Record (available upon completion of waiting period for eligible engagements).