Field Sales Engineer 2

Job Summary

Responsible for providing specific product and/or technical knowledge, advice and support to Sales Representatives and customers. Works as a collaborative member of the sales team to market and sell the Company's product lines. Provides insight to customers on current network situations. Works with moderate guidance in own area of knowledge.

Core Responsibilities

• Performs needs analyses for the Company and its customers and produces strategic, cost-effective solutions.
• Provides timely, technical support and problem resolution for field service questions.
• Supports Sales team with product modifications and engineering expertise for custom projects.
• Aids representatives and customers in evaluating and selecting products.
• Creates, reviews and executes product test plans and cases, documents test progress and reports results.
• Recommends products to meet customer needs.

Additional Duties

• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Operating Principles

Employees at all levels are expected to understand our operating principles; make them the guidelines for how they do their jobs.

Customer Experience

Make the customer experience your top priority. Think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Own the Customer Experience

Think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Skills

• Customer Relationship Building
• Collaboration
• Troubleshooting
• Business
• Teamwork

Pay Range

This job can be performed in New Jersey with a Pay Range of $75,157.50 - $136,650.00. Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.